Despite the tremendous concern and compassion I felt through so much of what we were attempting to work through with the team being paid (heavily) to care for Granny, I maintained all the self-control I could muster with hopes of displaying enough of a pleasing personality to earn at least adequate ...
Albeit years later, I remember seeing Granny’s black eyes like it was yesterday. I’m a fixer, sympathy has never really been something I’ve done well with. That said, I’ll let you guess at the emotions I was flooded with. Unless I’ve missed one unintentionally, we’ve looked at all eleven of Napoleon...
Our conversation with the CEO and nursing director, neither of which had a direct hand in any of Granny’s day to day care but did hold final responsibility for the staff who did, was on February 14, 2020. We were cordial, but we were also very direct in detailing the twenty-plus falls in just three ...
I can’t say I ever enjoyed doing incident investigations through all the years I spent in safety. That said, the investigations were much easier for me to stomach that providing direct care. I’m fine with seeing my own blood, give me a piece of duct tape and we’re good to go, but I might just pass o...
Each adversity I’ve walked through to this point has been sequential. Truth be told, that’s how life works: a series of highs and lows that we each work through. If we’re intentional about identifying and nurturing any possible seed from each adversity, we have a strong shot at making sure each high...
Self-accountability is not a personality trait. It is a repeatable system. These four pillars can also be found in my Leading at the Next Level lesson, Owning Your Results: Closing the Gap Between Plan and Performance.
Most leaders already know they should own their results. The gap is not awarenes...
Global disruptions and sudden, system-wide chaos often feel overwhelming or like the complete erasure of hard-won progress, but when rooted in prior lessons of consistency, responsibility, and values-driven service, they forge adaptive resilience and a pleasing personality that earns influence even ...
I don’t think anyone could have predicted all that unfolded globally from March 2020 through the end of 2021. To that end, I could make a strong case in saying we’re still experiencing many of the ripple effects from all that today. And as I’ve stressed so many other times to this point, I’m certain...
I’ll say it again for emphasis: I can get a ton of work done on any given day. That’s not me bragging; it’s one of the few things I’ve ever been any good at. People frequently ask about the team Cindy and I have supporting us, so much that it’s become a running joke for the two of us inside our busi...
While I’m not sure where it originated, the phrase I’ve likely heard more than any other is: “You can only control two things, your attitude and your actions.” Depending on where you’re sitting, that could set you free or it could kick you square in the pants. Coming to terms with the idea that most...
That decision I made in early March 2020 to step away from the security of a supplemental W2 role so we could put our complete focus on the opportunities that were showing up on a weekly basis was a big one. Sticking with that decision when it came time to live it out at the end of May was a taller ...
Through our first several years of attending the semi-annual International Maxwell Conference, where we completed our initial licensing with Maxwell Leadership then pursued all the continuing education and mentorship we could absorb, Cindy and I were very intentional to get involved behind the scene...
