How Action & Attitude Impact Values

It’s our privilege and our responsibility as leaders to help our people become better. Holding a high standard to the core values of the organization is a great start.

The first step in turning team values into team performance is holding ourselves and our people accountable to our actions...

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Early, Often, and Everywhere In Between!

Here’s what I can promise you; we can indeed eliminate the cost of confusion and avoid leaving a ton of profit on the table if we’re willing to provide the kind of clear expectations that produce results! I’m certainly not suggesting that this is easy but by following a few...

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Removing All Doubt…

As we looked at all the profitability that’s killed through poor communication, I suggested that breaking the golden rule just may be an approach that makes a positive impact. If you’re tracking with me on exactly how that would help, I’d suggest you circle back to that.....

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Steps Leaders Can Take to Set Clear Expectations

If we really want to have a shot at capturing the profitability that’s killed by confusion in our organizations by providing our teams with the kind of clear expectations they desperately need to produce great results, it will require a very focused effort! We absolutely must become experts...

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Pulling Ahead of the Pack…

I know very few people who jump out of bed each morning full of vim and vigor in pursuit of mediocrity. In fact, most everyone I’ve ever know to accept average as the highest level of success and achievement they believe possible has seemed to loathe getting out of bed and to dread each...

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They Won’t Hit What They Don’t See

Let’s face it, if we expect the members of our teams to take more responsibility than we do, we ain’t leading them! And if we want our teams to achieve the kind of results that’s only possible by always meeting (and frequently exceeding) what’s expected of them, we...

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Meeting (& Exceeding) Expectations Drives Results

The cost of confusion hits our bottom line(s) in so many ways; increased downtime clarifying details, quality errors (regardless of our industry or process), delayed deliveries, and even lost customers. All of those things kill profitability! When we think about the statement I shared previously...

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Turning Team Values Into Team Performance

When we focus on turning team values into team performance, it helps us face reality. We want to believe the best of our people and we should want that.  But as leaders, we must define the reality of our team's performance, which takes us to behaviors.  This is all about action and...

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Clear Expectations Remove Excuses & Increase Profit

If we wanna stop leaving all that profit on the table, we’ve got to take action. The hard part though, as I just shared, often boils down to what we can or cannot dedicate our resources to - or at least that’s what I hear from folks in leadership roles quite frequently. If we only had...

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What We’re Leaving on the Table…

Missing expectations can be a significant profitability killer! Don’t take my word for it though, ask anyone who’s ever worked for a publicly traded organization… On May 25, 2023, an interview on Yahoo Finance detailed a 14% drop in the value of Dollar Tree stock after the...

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The Cost of Confusion

Make no mistake, confusion contributes to several of the profitability killers we’ve looked at already; so much so that I believe it’s critical we take a focused look at it individually as well! Whether it’s through the lack of clear expectations that we touched when we worked...

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Average is Never a Team Value

It sounds ridiculous that average would be considered as a core value.  And it is ridiculous!!  So why does it show up in the behaviors of our people all too often?  Because it’s not talked about enough.

I (Cindy) believe we need to include in our messaging what average is...

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