From You, Down…

We’ve worked through some critical things we can each take complete responsibility for controlling in our own lives and with the teams we lead in the last several posts. Before we get the milk & cookies ready for Santa and prepare for New Year, assuming he’s allowed to travel this year as long as he’s wearing all of his PPE, let’s consider one final thing about Controlling What We Can Control!

I often reference the nearly 15 years I worked in behavior-based safety. And for good reason, I learned some amazing lessons then that have applied to so many other areas of leadership and life in general. The behaviors we studied so closely certainly tied directly to our overall safety performance as a company, but the same behaviors tie back to just about every other part of our lives too!

One of the things I don’t often reference from those years is the massive amount of data we collected regarding the safe and at-risk behaviors that were observed and...

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The Real Thing!

Through the last several posts, we’ve looked at why it’s so important for us to Control What We Can Control, we’ve dug into What We Can Control, we’ve discussed how Our Attitude and Our Actions play a critical role in all this, and we discussed how You Can Compound Your Results IF you stay consistent and intentional about your growth and development. As we continue looking at the things we truly can control in a world that often seems out of control, this next idea is critical for how we lead our teams but it matters just as much in every other area of our lives!

Before I get rolling with that though, I need to make sure I’ve shared an invitation for you to join us for a complimentary webinar, the first in a new monthly series for 2021, that we’ll be hosting on Friday, January 15 at 2:30pm! We’ll be sharing our lesson on Navigating Leadership Roadblocks for the first time in this format, and it’s been approved for...

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You Can Compound Your Results IF...

Now that we’ve looked at how important it is for us to Control What We Can Control, we’ve started identifying What We Can Control, and we know the role Our Attitude and Our Actions play in all that, let’s get serious about what I believe can provide one of the most significant returns on any investment we could ever make!

About 20 years ago, I read Robert Kiyosaki’s books Rich Dad, Poor Dad and Cashflow Quadrant. I’ve since heard a number of people question whether or not his stories in those books were real… My response to that has always been, “Who cares if they were real, the points he made with them were amazing!” One of the points he made that I thought was amazing was tied to how he explained an investment. He shared how many people considered their home to be their largest investment, then he challenged that idea by explaining why he really believed our homes should be considered an expense. He said an investment should...

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Our Attitude and Our Action

In the last post, I referenced what I’ve always heard as the only two things we can control; our attitude and our action. That ties right in with something we looked at in this series a few months back regarding what I heard a mentor of ours call The Cycle of Success. He said, “Our beliefs drive our thoughts. Our thoughts produce our feelings. Our feelings are seen through our actions. Our actions yield results. And those results reinforce our beliefs.” 

So here’s the thing… If we neglect taking complete responsibility for controlling our attitude and our actions, we can’t expect to have any real say in where that success cycle leads us! When we do make a decision to take control of that cycle, then we back that decision with action, we’ll see that cycle have a compounding effect! Understand though, it won’t be an easy path to follow. Remember John Maxwell’s quote I shared before, “Everything worthwhile is...

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So What CAN You Control?

In the LinkedIn article I just published, I put out a challenge to everyone it reaches to approach the coming year by taking the responsibility to Control What You Can Control! I don’t believe any of us have had a shortage of crap to work through in 2020… To paint a picture of just how important it can be to keep our focus on the things we can control, I shared a story about some amazing results I saw a small group of people achieve by doing that! If you use LinkedIn, or even if you don’t, I believe you’d enjoy reading it for yourself…

With that idea in mind, I’ll issue that same challenge to you! Let’s stop waiting for SOMEONE to do SOMETHING about all the mess we’ve dealt with in 2020 and take 2021 by the horns as we control what WE can control!!!

So what can we control?

For years, I’ve heard over and over that we can only control two things: our attitude and our actions. If you share my Christian faith, I’m...

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The Why, The What, and The How!

We’ve looked at several things that anyone interested in moving their mission statement from the wall of their front lobby to the actions of their team can take action on. Now let’s remove any remaining confusion there may be between the mission and the vision.

Before digging into this, let me clarify something: I couldn't care any less as to whether we use the right term as long as we’re DOING the right things! I’ve seen organizations waste far more time differentiating which statement is which than their executive team ever invested into living an example for their team members to follow. I suppose they thought that as long as both looked good in a frame, they wouldn’t actually have to change anything they did. I believe we’ve covered that in enough detail so far that we’d be beating the proverbial dead horse to hash it out again…

If we want to truly lead our teams in building a culture that EXCEEDS EXPECTATIONS in every aspect of...

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Always Check For Leaks!

Early in chapter 13 of The 21 Irrefutable Laws of Leadership, as he’s describing how important it is for a leader to provide a constant example for our teams to follow, John Maxwell says “The temptation for any leaders is to merely communicate about the vision.” Truth be told, just communicating with the team on a regular basis with even a little bit of clarity is still far more effective in gaining buy-in on an organization’s mission and purpose than hanging it on the wall or printing it on ID badges. 

But even frequent communication still presents a challenge; our team may not grasp the full understanding we need them to have from words alone. And without a crisp picture in their minds of how that purpose is achieved, there’s another risk John warns about. He says “vision has a tendency to leak.” 

Clear and ongoing communication about how each individual role ties into our organization’s mission, how it impacts the end...

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Charging Directly Toward The Mission

Before closing the loop with one final thing I’ll challenge you to consider from the mission statement we’ve been looking at, “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time,” I want to stress one last time that I’m not suggesting this this particular statement is good or bad. I am, however, challenging you to consider how it relates to the mission statement in your organization, the one you need your team to rally around, and whether or not it provides the kind of clarity they can buy into. If you’re good there, the elephant left in the room is the manner in which you exemplify the behaviors you hope to see throughout your team. And we’ll look at that a bit more over the next few days as we sift through something I read on our flight to Tampa…

A few posts back, I mentioned that I believed the ideas of continuous improvement and right the first time,...

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Empowered To Accomplish The Mission

Think back to the mission statement I shared as I opened the last post; “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.” The piece about empowered employees sounds warm and fuzzy, but what does that really look like? What would that really require?

We hear the word empower quite often these days. As with how frequently the term leadership is tossed around in describing anyone with a title or position, regardless of whether or not they actually do anything at all that truly leads anyone, many of those folks in those roles talk about empowering their people but I’m not sure that happens all that frequently…

A quick internet search shows me that empower, a verb, is defined as “to give (someone) the authority or power to do something.” 

While simple, I believe that action can have amazing results in earning our team members’ buy-in on the mission our...

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A Solid Understanding of the Mission Ahead

“Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.”

As opposed to the one I shared in the last post, this statement is relatively clear and to the point. For that matter, it’s even fairly simple to understand and isn’t riddled with ambiguity, like value differentiated… On that note, I’d welcome your feedback on how to explain that to an employee to get buy-in… All I can picture when I hear those words is Homer Simpson scratching his head!

While the statement I referenced above is significantly more concise, and far easier to understand, I still don’t think it can stand completely on its own. I also think it’s laden with buzz words with hopes of sounding catchy…

The power in a concise statement like this really comes in how we, as leaders in our respective organizations, provide extreme clarity around each point listed within. What are the...

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