Once Ain’t Enough!

One communication issue I’ve seen kill profitability as much as any other ties directly back to the illusion George Bernard Shaw referenced; we can’t assume we’ve gotten our message across just because we shared it once!

Have you ever heard someone say, “I’m only...

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The Cost of Poor Communication

If we’re serious enough about capturing our best return to invest the energy into building a leadership culture that starts from the top and cascades throughout our organization, we’ll have a solid start toward achieving quantifiable results in addressing our profitability killers!...

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Who You Partner With Matters

It is critical in partnerships that you choose to partner with individuals that reflect the behavior, the character, and the emotional intelligence that you want representing you.

If you own a business, you want your team to reflect professional and ethical behavior, the utmost character, and...

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For Best Results…

There are so many ways that effective top down leadership can reduce and even eliminate the profitability killers in our businesses, and we’ll start unpacking some simple strategies for dealing several of the highest risk areas soon, but one way we can ensure we achieve the best possible...

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Something to Strive For

As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I...

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Capturing Your Best Return

Several years ago, I asked a client who was struggling to attract and retain good team members why they treated their customers so well but didn’t extend that same treatment to their employees. The owner of the company told me that it was because he paid his employees to do what he told...

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Combining Leadership & Management

When I searched the phrase “results of combining leadership and management” the vast majority of the results I found were articles comparing and contrasting the two. While I make it a point to be as loud as I possibly can in emphasizing that adding manager to a title does not...

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It's Not a Question of Either/Or!

One of the most powerful lessons I learned in the fifteen or so years I worked in behavior-based safety had nothing to do with safety and was only indirectly related to human behavior… That lesson was in how much the act of serving others impacted the influence an individual could have on...

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Changing the Approach

If we want to have the exponential impact I referenced recently, I don’t believe there’s any other option than to buy into the idea that it all starts at the top! While there will certainly still be plenty of hard days, changing the approach we take will be one of the most critical...

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Finding Opportunity in Defining Moments

The definition of opportunity from the Oxford dictionary goes like this:  a set of circumstances that makes it possible to do something. 

Going back to my (Cindy) message titled, Defining Moments, Pivotal Decisions, we are reminded our character and values will be revealed as we...

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The Power of Preparing for Defining Moments in the Future

Once I understood what defining moments really were to leaders and how if we evaluate them, make the changes necessary within ourselves to become better, it’s then that we are empowered to not only do better in the future but also prepare for defining moments in the future.

A powerful way...

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Leading is Hard, But Not Complicated!

You will never hear me say that leadership, especially the kind of leadership that’s necessary to effectively run a large organization, is easy. What you will hear me say from time to time is that it’s actually damn hard! In fact, I’ve often heard John Maxwell joke about the...

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