I closed the last blog post with a promise to share some practical steps each of us can build a culture that creates amazing customer experiences and directly impacts profitability. Before I go there though, I want to share what may be the last invitation I can pass along for you to join me and Cind...

Just a few days ago, I contacted a relatively new local restaurant to confirm their current business hours prior to setting up an appointment with someone coming in from out of town. I completed the form on their website, hit submit, and received a message saying that I would receive feedback at the...

As I referenced in the last blog post, John Maxwell told me several years ago that just five percent of the people we interact with are willing to put in the effort to truly EXCEED what’s expected of them. With the regulations we’ve seen in place over the last several months due to Covid, many busin...

Have you ever been told that by a company you’ve done business with? Like it or not, that’s how it's gonna be… Have you ever heard a supervisor say something like this to one of their employees? Have you ever been that employee???

I remember being told something very similar to that by an administr...

A New Year is coming and with it, a new beginning, a fresh start, and a renewed opportunity to refresh your goals and dreams, and what you aspire to be, do and have. Rather than inundating you with a list of power phrases to motivate you (because those are everywhere right now), I'll take this op...

I closed the last post with a commitment to share an example I’ve personally seen of someone who turned their ripples into waves by selflessly serving the people around them. I’m not gonna do that; I’m going to share two… (but I could easily point to dozens more!)

Yesterday afternoon, I had a conve...

In closing the last post, I shared a brief warning about the weight of the responsibility that comes with an expanded reach. Since you’ve chosen to read this, I’m going to assume you’re willing to carry that load called leadership… Well done!

So how do we turn those initial ripples into significant...

Hopefully this comes as good news… I’m still alive! I knew attempting to squeeze in three or four messages last week as Cindy and I prepared for the in-person and socially-distanced LIVE2LEAD:Harrisonburg event last week was going to be a fairly tall order but I wasn’t expecting to miss the entire w...

As I shared in the last blog, each decision we make will result in consequences that reach farther than we typically expect. Sometimes those consequences are far worse than we ever imagined, but there are also times where the footprint we leave makes a positive impact on people we may never know!

W...

Spending time in a garage won’t make you a car any more than sitting in a nice office will make you a leader… I closed the last blog by promising to dig into some of the consequences we can expect to see depending on whether we choose The Harder Right or the Easier Wrong when we’re forced to make de...

I worked with teams across North America for more than a decade, providing them with practical tools that would help them interact with their coworkers in a way that could lead to changing behavior and reducing the risk of workplace injury. Where safety was involved, it nearly always boiled down to ...

Assuming the Rolling Stones had it right, “if you try sometimes, well, you just might find… you get what you need…” Regardless of their financial success, I can’t say I’ve ever considered looking to them for advice on anything - especially not for how I can earn influence ethically with the people I...