As I closed the last post, I referenced one primary difference between the folks with either of the last two styles we looked at and these final two styles we’ll be working through; the need to tone it down a bit as we work to exceed their expectations…

Before going too far with the style we’ll foc...

While exceeding expectations with the DRIVEN folks we looked at in the last post will often involve less sizzle and more steak, the next 30% - the INSPIRING ones - may actually enjoy the sizzle! Once we have that clear picture of what they expect, we can go above and beyond with this Fast-Paced and ...

In a large majority of the initial conversations I have with folks around the DISC Model of Human Behavior, I’m told “I’ve taken an assessment. I’m a D (or an I, or an S, or a C)” and that’s about as far as they take it. Interestingly enough, statements like that are almost always made under the ass...

Consider the need and value of passion in our lives. Without passion we would simply be trudging along kind of numb and with no excitement.  That means today, there would be nothing we are excited about.  And nothing we’re excited about tomorrow, or next week.  Rather than drifting along allowing pa...

Even after doing all the things we’ve looked at through the last several posts to ensure we’re on the right track to being able to exceed expectations with each person we interact with, there can be a huge gap between what we intend and what they perceive! Nearly all of us have grown up hearing just...

I got my first taste of behavior-based safety in late spring or early summer of 1998. Cindy and I had only been dating a few months at that point so I was still teetering on the edge to say the least… By the time I went through the two day training process required to conduct behavioral observations...

In the 15 Invaluable Laws of Growth, John Maxwell presents Laws of Growth with the Live It, Learn It, Lead It mindset challenging us to Live It but genuinely living out the law we are growing in.  This challenges us to be the change.  Learn It is simply taking in the right information. However, many...

When we strive to become more aware of us we give ourselves a chance to grow in the areas we need to. 

A friend called me (Cindy) recently with a revelation about some of the individuals she was choosing to spend time with. I passed on an intentional action a mentor shared with me when I found myse...

Once we’ve worked to ensure we’re very clear about exactly what it is that we provide for our customers, our clients, the team members we lead, or even our family, we’d each do well to invest some additional time into making sure we understand just what it is they’re really hoping to receive through...

So before we really dig into the specifics of those questions I outlined in the last post that we all need answered in order to EXCEED EXPECTATIONS on a regular basis, let’s take a look at one critical thing we each need to consider in this process.

Having hit on this idea of EXCEEDING EXPECTATIONS...

Over the last several weeks in this series, as well as through a few separate lessons in our Leading At The Next Level program, I’ve heavily stressed the importance of EXCEEDING EXPECTATIONS and how doing that consistently puts us in a very small percentage of society. In the LinkedIn article I publ...

When I (Cindy) first studied the Law of Awareness in the 15 Invaluable Laws of Growth by John Maxwell, I realized the more quality questions we ask ourselves - about us- the deeper an awareness we can obtain of who we are, where we are, and where we want to go.

Not everyone likes questions and has ...