Even when we see people’s worth, being available isn’t (and shouldn’t be) a blank check. Valuing someone is wildly different than providing them with unlimited time at the drop of a hat. Whether it was Terry, Chris, or any other mentor who’s been a blessing in my life over the years, getting time fr...
In a Facebook post dated August 1, 2025, Mark Divine, author of Staring Down the Wolf, shared the following:
Leadership is not a title.
It’s a burden of responsibility.
When you step into leadership, you’re saying:
- “I will go first.”
- “I will own the results—good or bad.”
- “I will make the h...
In chapter three of The 21 Irrefutable Laws of Leadership, John Maxwell defines “The Law of Process” by saying “Leadership develops daily, not in a day.” The art of responsiveness follows the same process. Listening when we have time won’t cut it. Providing a timely reply on occasion isn’t enough. T...
The art of responsiveness requires listening (to build a foundation so we can adapt our response to our team’s needs) and investing in each responsive relationship (to give or receive mentorship), but quick decisions under pressure can sacrifice the influence we’ve worked so hard to earn - if we’re ...
Practicing the art of responsiveness can earn the kind of influence that enables swift, effective decisions - even under pressure. But the higher the stakes, the more important it will be to have made ongoing investments into each of those relationships. Like any sound investment strategy, the time ...
The art of responsiveness isn’t based on how quickly we can reply. There are plenty of people I respect deeply who don’t provide an immediate answer when I reach out. However, those folks have intentionally invested into our relationship - just like I have - in a way that’s built grace. When our sch...
The art of responsiveness will never be based on a cookie-cutter approach. If we start with listening, especially when we’re able to apply the DISC Model of Human Behavior to what we hear, we’ll be able to recognize what each individual needs and tailor a response that best serves that need. The art...
Practicing the art of responsiveness requires discipline, especially for a leader working to juggle all that demands their time and attention. Messages can and do come at us from every direction and some of the most critical, the ones that determine how the individual who sent it will feel valued at...
Near the beginning of chapter six of When: The Scientific Secrets of Perfect Timing, titled “Time Hacker’s Handbook,” Daniel Pink challenges readers to “Reply quickly email” and shares this:
“Email response time is the single best predictor of whether employees are satisfied with their boss, acco...
We can certainly stick with the way it’s always been in our recruiting approach if we want, but I’ve only seen that kill more and more profitability over time. With such a drastic increase in minimum wage in a relatively short time, the “skilled trades shortage” that’s been brewing since at least th...
I believe making responsiveness a priority is considerably easier when we understand just how much impact it has. Think about it, would you even consider not responding to a customer or client who represents tens of thousands in profit for your company? I’d guess most of us would put our spouse on h...
As I emphasized before, I’ve never met someone with any real level of leadership responsibility who didn’t have far more things on their to-do list than they had time for in a given day. That seems to be a given if we’re going to wear a leadership hat - or maybe it should be a cape… The secret sauce...
