For any relationship to deliver a measurable return on investment, strategic investment will always be required. To take full advantage of the value we can recognize through strong mentorship relationships, it’s crucial that we practice a high degree of emotional intelligence as we make those invest...
Since we looked at the role of trust in candid conversations earlier and we just worked through how trust is crucial for solidifying any relationship we care about, let’s tie the two together to ensure each candid conversation we’re engaged in has a shot at fueling growth in the relationship as well...
In detailing the role of trust in candid conversations, I shared a quote from an article called “Good Leadership? It all starts with trust” saying, “Trust is one of the most vital forms of capital a leader has today.” Trust is crucial for our candid conversations, but it’s even more important in the...
Just in case you’re slow to catch on, like I am far too often, there’s no such thing as a self-made leader. The relationships we build, personally and professionally, are key to unlocking our potential. That said, we’ll need to be as intentional about maximizing the return on investment in relations...
More than twenty years ago, I learned what’s proven to be one of the most impactful lessons I’ve ever heard around communication from a friend who was a practicing veterinarian. He explained that he could kill my dog and as long as he told me the right way, I’d bring every other dog I ever owned bac...
An article from Harvard Business Impact called “Good Leadership? It all starts with trust.” opens by saying, “Trust is one of the most vital forms of capital a leader has today.” The author then defines trust as “a belief in the abilities, integrity, and character of another person.” A Forbes articl...
Earlier, I mentioned the HR Manager I worked with for over a decade providing a great example of having the confidence to connect with others and build relationships through the process. Whether it was during his time managing the human resource department locally or after he accepted a role based o...
Do you remember the story about Goldilocks and the Three Bears? I can’t exactly recall how she got into their house, or even why she was in the area to begin with, but I do remember that she was tired and needed a nap. In trying each bed in the place, she found that Papa Bear’s was too hard, Mama Be...
I truly believe that one of the most essential qualities of leadership is serving the team we’re leading. Unfortunately, the idea of serving those team members is often mistaken for catering to those team members, which doesn’t serve anyone!
As we worked through that quality of service in the last ...
Think back to the mission statement I shared as I opened the last post; “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.” The piece about empowered employees sounds warm and fuzzy, but what does that really look like?...
As we look at this group that represents the final 25% of our equation, it’s unlikely that quality will be the issue. The folks with this Reserved and Task-Oriented behavioral style are very CONSCIENTIOUS about performing everything they do with accuracy and precision. The work that they do nearly a...
Now that we’ve covered some things we can do to apply The Platinum Rule when we have those candid conversations with our folks who have those first two primary communication styles, our more Outgoing and Fast-Paced team members, we’re doing to need to dial it down a bit as we prepare to chat with th...
