It can be frustrating enough when we hear “I’ll get back to you on that” from a friend or family member who we know likely won’t follow through, but how much more frustrating is it when it happens with someone in a leadership role?

Let’s be honest, we hold the folks in leadership positions to a hig...

Since we can’t realistically expect others to just be patient indefinitely and maintain any level of leadership with them, or any respect for that matter, let’s look at what we can each do to make sure we’re sending the message we intend to - knowing that failing to reply completely often sends a lo...

Not so long ago, a gentleman who had recently joined a civic organization I’m a part of sent an email to several other members of the group inviting them to catch up over lunch or coffee individually with hopes of getting to know each of them better since he was relatively new to the area. After a f...

Think back to the statements I shared from the article, To Find Success at Work, Match Your Job With Your Personality, suggesting that “Certain jobs attract people with predictable personalities” and “personality correlates so tightly with jobs that it may affect job choices more than skills, experi...

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even more important when ...

Lower turnover… Increased productivity… Both sound great, but what if we still just can’t find anything in the budget for leadership development? I mean, what if we’re not able to actually capture real dollars even if we do have improvements in both the areas we’ve looked at to this point?

Let me b...

If you’re willing to wear that cape that comes with truly leading your team, you know that phrase I shared as we started down this path won’t be one you’ll be using as your own any time soon! That whole idea of “I’m only responsible for what I say, not for what you understand” just ain’t leadership!...

If we really want that strong foundation for leadership communication skills, learning to know each member of our team as well as we possibly can is the best starting point I can suggest. To that end, showing our team members that we’re actually interested in who they are rather than just what they ...

At this point, I feel like I’ve pounded the drum loudly enough about communication being a responsibility we can’t duck if we expect to lead anyone around us. And I think you’re probably on the same page with me that the messages we send as leaders are far more than just what we say… Hopefully I’ve ...

Remember that quote I shared from the Snoopy meme, “I’m only responsible for what I say, not for what you understand,” as we started looking at how important communication is for anyone in a leadership role? While I have seen or heard more than a few folks in supervisory or management roles, I’ve NE...

Once we accept that it’s way more than what we say, there’s a lot more we’ll need to consider than just our tone and our body language. If we’re really leading the team members who are counting on us, they’ll be watching what we do when those words aren’t coming out of our mouths just as much as the...