Since we recently worked through some of the most effective communication skills, including the critical part active listening plays in that, let’s press forward now and take a look at why effective communication is so important in everything we do.
If you read more than a few of these posts or you...
In the last post, I mentioned one thing I saw mentioned in every article I dug into as being essential to developing effective communication skills; listening. There was certainly a point in time where I would have argued that idea but I’d like to think my head isn’t in that part of my body all that...
Over the last decade or so, I’ve heard dozens of pitches on how the latest, greatest thing will change my life! Watch any info-mmercial and you’re likely to feel like you’re losing money if you don’t buy in the 10 minutes - even if that fancy contraption has no place at all in your life… Along the l...
Effective Communication Skills is a frequently searched phrase on Google. But why? What’s the big deal? Shouldn’t this be simple to address?
I frequently reference a study done by Salesforce.com that showed “86% of the executives they surveyed cited lack of collaboration and ineffective communicati...
I closed the last post by bringing up one of the biggest challenges I’ve seen organization’s struggle with in determining whether or not they make an investment into the new skills someone will need as they transition into a role with leadership responsibility. When we’re intentional about accuratel...
If I only had a dollar for each time Cindy’s told me, “It’s not what you say, it’s HOW you say it…” Can you relate - with me or with Cindy??? I can sure think of a bunch of times where I’ve felt that same way!
In providing yet another answer to the question we’ve looked at in the last two posts, Wh...
In a large majority of the initial conversations I have with folks around the DISC Model of Human Behavior, I’m told “I’ve taken an assessment. I’m a D (or an I, or an S, or a C)” and that’s about as far as they take it. Interestingly enough, statements like that are almost always made under the ass...
Before closing the loop with one final thing I’ll challenge you to consider from the mission statement we’ve been looking at, “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time,” I want to stress one last time that I’m n...
“Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.”
As opposed to the one I shared in the last post, this statement is relatively clear and to the point. For that matter, it’s even fairly simple to understand and isn’t...
As we look at this group that represents the final 25% of our equation, it’s unlikely that quality will be the issue. The folks with this Reserved and Task-Oriented behavioral style are very CONSCIENTIOUS about performing everything they do with accuracy and precision. The work that they do nearly a...
Now that we’ve covered some things we can do to apply The Platinum Rule when we have those candid conversations with our folks who have those first two primary communication styles, our more Outgoing and Fast-Paced team members, we’re doing to need to dial it down a bit as we prepare to chat with th...
As we move from the DRIVEN folks we looked at last time who only make up about 10% of the population to this next group who are just as Fast-Paced and make up around 30% of everyone we’ll ever interact with, there are some very key differences we need to consider as we prepare to have a candid conve...
