Several years ago, Cindy and I led a session covering The DISC Model of Human Behavior for a local client where a friend of mine was one of the participants. He and I had served on a board together prior to that so I had a solid understanding of his day to day responsibilities and I knew that he was...
Having looked at some things we can consider adding to our systems when we have either of the two more Outgoing styles, a more DRIVEN approach or a more INSPIRING blend, let’s change our pace a bit and focus on what we need to considering building into our systems if we’re have the primary behaviora...
When Cindy and I work with teams on building stronger and more effective communication into their cultures, The Model of Human Behavior is one of the tools we share because it provides a simple and extremely practical approach that can be implemented right away. As we do this, we emphasize that our ...
As we’ve discussed leading up to this point, becoming an effective servant leader certainly involves exemplifying several specific characteristics but even those can be interpreted quite differently depending on the behavioral and communication style of the individual we’re attempting to serve! And ...
I remember seeing a Marriott commercial a while back that closed by saying something along the lines of “we treat our guests like we’d want to be treated.” Ties right in with what nearly all of us know as The Golden Rule, huh? Around that same time, a friend of mine had shared something he experienc...
With a solid foundation of Defining Servant Leadership in place, we can now focus our attention on making sure we’re serving the team we’re leading in a way that really matters to them! This WILL NOT be a one-size-fits-all approach…
Before we start down that path though, I’d like to share something...
I truly believe that one of the most essential qualities of leadership is serving the team we’re leading. Unfortunately, the idea of serving those team members is often mistaken for catering to those team members, which doesn’t serve anyone!
As we worked through that quality of service in the last ...
In Emotional Intelligence 2.0, Travis Bradberry says “People who manage relationships well are able to see the benefit of connecting with many different people, even those they are not fond of. Solid relationships are something that should be sought and cherished.”
While I’ve only been aggressively...
In the last post, we looked at a few things that will stand out in the behaviors of the more DRIVEN folks when their emotions are running full speed ahead. We also looked at what we may want to consider doing, at least when it’s within our control, in order to ease some of the tension in the situati...
In Emotional Intelligence 2.0, Travis Bradberry defines the last component of emotional intelligence that we looked at, relationship management, as “your ability to use your awareness of your own emotions and those of others to manage interactions successfully.” As I’ve suggested several times up to...
Once we understand the framework for accurately picking up on the emotions of the person we’re interacting with, by recognizing and understanding their behaviors, we can begin honing the fourth component of emotional intelligence - relationship development.
Let’s be honest, building strong relation...
In unpacking the first two components of emotional intelligence, self-awareness and self-management, I referenced the research William Marston did almost 100 years ago as he prepared to write The Emotions of Normal People. Before we dive into the third component, I want you to really think about the...
