While it wasn’t necessarily a direct lesson I asked for at the time, the availability Terry has provided me with for close to three decades shows my just how much value he’s seen in me - as well as everyone else he’s mentored over the years. The humility he’s modeled through the process has taught m...

Think back to what I shared as we started this look at the art of responsiveness, specifically from Dan Pink’s book, When: The Scientific Secrets of Perfect Timing, where he shared:

“Email response time is the single best predictor of whether employees are satisfied with their boss, according to ...

In chapter three of The 21 Irrefutable Laws of Leadership, John Maxwell defines “The Law of Process” by saying “Leadership develops daily, not in a day.” The art of responsiveness follows the same process. Listening when we have time won’t cut it. Providing a timely reply on occasion isn’t enough. T...

The art of responsiveness requires listening (to build a foundation so we can adapt our response to our team’s needs) and investing in each responsive relationship (to give or receive mentorship), but quick decisions under pressure can sacrifice the influence we’ve worked so hard to earn - if we’re ...