One Way Employee Retention Impacts Recruiting...

In the last post, we made the move from focusing on the importance of employee retention to looking at recruitment and retention strategies. With that in mind, we can never really afford to take our eye off the ball with regards to creating the type of culture that keeps great people onboard and...

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Stop the Downward Spiral

As we started looking at the importance of employee retention, I referenced something I found in a Harvard Business Review article stating “Increased commitment (the actively engaged team members) can lead to a 57% improvement in discretionary effort—that is, employees’...

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The Cost of Starting Fresh

Several years ago, I was presented with a fancy certificate of recognition from a regional workforce development board for the work I had done with them on a grant that was focused on getting unemployed and under-employed individuals into skilled, full time roles. This particular grant was...

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The Importance of Employee Retention

I saw an article recently titled “Nearly a third of workers don’t want to ever return to the office.” Fortune.com shared this particular title but I’ve seen several others from SHRM and multiple legitimate websites… The issues we’ve all faced over the last...

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Donโ€™t Make Jack a Dull Boy...

Through the last several posts, we’ve been working through the importance of enjoying each step of the journey rather than resting on the hope that fulfillment will come once we reach that ever so important goal we’re chasing. I even used the last post to share an example of just how...

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Extra Energy and Excitement

While exceeding expectations with the DRIVEN folks we looked at in the last post will often involve less sizzle and more steak, the next 30% - the INSPIRING ones - may actually enjoy the sizzle! Once we have that clear picture of what they expect, we can go above and beyond with this Fast-Paced ...

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Not On or To Them, but FOR Them!

I got my first taste of behavior-based safety in late spring or early summer of 1998. Cindy and I had only been dating a few months at that point so I was still teetering on the edge to say the least… By the time I went through the two day training process required to conduct behavioral...

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What Do You Expect from ME?

Once we’ve worked to ensure we’re very clear about exactly what it is that we provide for our customers, our clients, the team members we lead, or even our family, we’d each do well to invest some additional time into making sure we understand just what it is they’re...

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What Do YOU Expect?

So before we really dig into the specifics of those questions I outlined in the last post that we all need answered in order to EXCEED EXPECTATIONS on a regular basis, let’s take a look at one critical thing we each need to consider in this process.

Having hit on this idea of EXCEEDING...

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