I Just Can’t Take The Risk...

Over the last decade, I’ve seen dozens of situations where a senior or incredibly skilled team member has chosen not to exceed expectations. The challenge in most of those instances really boiled down to that team member actually choosing to not even meet the expectations the organization...

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Exceeding Customer Expectations

As I referenced in the last blog post, John Maxwell told me several years ago that just five percent of the people we interact with are willing to put in the effort to truly EXCEED what’s expected of them. With the regulations we’ve seen in place over the last several months due to...

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Like It or Not, That’s How It’s Gonna Be… Really?

Have you ever been told that by a company you’ve done business with? Like it or not, that’s how it's gonna be… Have you ever heard a supervisor say something like this to one of their employees? Have you ever been that employee???

I remember being told something very similar to...

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The Hardest Person You’ll Ever Have To Lead Is...

Before I dive into how we can handle the hardest person any of us will ever have to lead, I want to share a link to a video I posted on our social media channels a few hours ago calling attention to the amazing work that’s done by the Blue Ridge Area Food Bank and why we’re so excited...

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What Does It Really Cost?

As I wrapped up the last blog, I referenced a study that showed how many organizations lose as much as 17 hours per week to miscommunication. Unlike the Salesforce.com study, I couldn’t put my find on any of the additional details that study covered or who conducted it. That said, I found...

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A Fight To Be The Best!

I can vividly remember back a dozen or so years ago to a time where an absentee plant manager would send a late night email to one of his minions on the local management team demanding a to-the-minute update on the various metrics we were all required to track on a monthly basis. He always...

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Responsibility Stinks!

Originally shared in A Daily Dose Of Leadership on July 1, 2020.

Do you remember a time in your career, or even in your personal life, when so many people weren’t depending on you to make the right decisions? And maybe there wasn’t even anyone watching if you did something stupid, or...

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Monkey See, Monkey Do? Team Member See? Team Member Do!!!

Originally shared in A Daily Dose Of Leadership on June 30, 2020.

Ok… Think back to when you were a kid. What did you see the people you admired most doing that you weren’t allowed to do? Maybe you were too young, maybe “it was bad for you”, or maybe it was just something...

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Part of a Winning Team

Originally shared in A Daily Dose Of Leadership on July 31, 2020.

Have you ever noticed how quick folks tend to be to associate themselves with a sports team when that team is performing well but how those same folks can tend to distance themselves in the bad years. Phrases like We’re going...

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An Infection That Festers Over Time…

Originally shared in A Daily Dose Of Leadership on July 22, 2020.

In October ‘05, I was hit nearly head on by a kid who was apparently training to race at Indianapolis. While I was able to walk away from the incident (it definitely wasn’t an accident because he clearly chose the...

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It's Never a One-Time Event

Originally shared in A Daily Dose Of Leadership on July 21, 2020.

Have you ever heard a horror story telling how a once revered organization was being accused of things that only seemed possible in poliTICKS or some corrupt third world country? We all have! Quite honestly, it’s tough to...

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Action Cures...

Originally shared in A Daily Dose Of Leadership on July 15, 2020.

More often than not, I’ve heard folks say that Action cures FEAR… I’m not about to argue with that; I truly believe that the majority of folks spend more time worrying about all the things that could possibly go...

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