When we focus on turning team values into team performance, it helps us face reality. We want to believe the best of our people and we should want that.  But as leaders, we must define the reality of our team's performance, which takes us to behaviors.  This is all about action and inaction...knowin...

If we wanna stop leaving all that profit on the table, we’ve got to take action. The hard part though, as I just shared, often boils down to what we can or cannot dedicate our resources to - or at least that’s what I hear from folks in leadership roles quite frequently. If we only had money in our b...

It sounds ridiculous that average would be considered as a core value.  And it is ridiculous!!  So why does it show up in the behaviors of our people all too often?  Because it’s not talked about enough.

I (Cindy) believe we need to include in our messaging what average is and how every member of t...

Leaders offer growth and development options because they want the best for their people. As leaders, we have a responsibility to build our people and the way our people are built shows up in our culture every day. If we build values of service, integrity, accountability, responsibility, this will s...

I (Cindy) gave an example recently in How to Build Company Culture of organizations many of us have read about or lived through where organizational values were neglected and the outcomes were tragic.   Maybe you remember Enron, or the Exxon Valdez oil spill, or maybe in the news today!

You don’t h...

Core values matter in everything we do. Core values are the foundation of who you are - as an individual and as an organization.

A value is something you care enough about to lead from that place. 

Values influence and guide our behavior. 

Because company culture matters in everything we do and...

Earlier I mentioned starting what I thought would be a job to get me through college on March 12, 1996 and referenced how much that organization invested into the process of hiring 40 of the close to one thousand candidates who applied. What I didn’t share was how much of that investment came during...

Long before we started our leadership development business nearly a decade ago, a friend shared a struggle earlier in their career with defining reality, as a leader and owner of their quite successful organization.

As John started his story, he shared how throughout history, it has proven that pe...

More than ever, the topic of core values and specifically how to better ingrain core values into an organization's culture comes up in our leadership conversations. Anytime we talk about core values and how to keep them relevant, we have to talk about company culture. 

No matter what company value...

In looking at turnover rates and profitability of organizations, it's hard to miss the continuing trend towards companies needing and seeking a better culture.  The good news is there’s increased interest in serving well from the values statement we have on our walls.  The bad news is, it’s hard to ...

Now that we’ve identified some of the causes of turnover, specifically the reasons great team members leave an organization voluntarily and the high costs associated with that voluntary turnover, and we’ve looked at the extended reach of those costs, let’s get to work at addressing this profitabilit...

The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor communication plays a part in so...