A few years back, I did a series of lessons in our Leading At The Next Level program combining some things that stuck out to me when I re-read John Maxwell’s book, The 17 Indisputable Laws of Teamwork, with several experiences I had lived through in my own career since reading it for the...

Last time I mentioned the six areas, per a Culture.io article, that are impacted when team members aren’t held accountable. I won’t hash out all of those here but I will touch on some very specific costs I’ve seen related to just two of those…

A disengaged workforce,...

Now that we have a foundation for what employee engagement looks like - meaning a clear picture of the types of behaviors we should be seeing from our engaged employees - let’s work through why it even matters and how engagement really does impact our bottom line. Just in case we’re...

In 2015, I invested a hefty amount of money and an even heftier amount of time into getting licensed to teach, speak, and coach using some of John Maxwell’s work. I was super excited about this since I had been studying everything I could get my hands on from John for over a dozen years...

Now that we have A Practical Definition We Can Apply Right Away, let’s close this loop by looking at some practical action steps we can put in place to make sure our soft skills are yielding measurable results - just like we’d expect to see from developing new or better technical...

I closed the last post with a quote from Benjamin Franklin, “an investment in knowledge always pays the best interest,” and I promised to circle back with a look at how we can each expect to get a solid return on what we invest, personally and in our organizations. Interestingly...

Through the last several posts, we worked through just a few answers to the question Why is leadership development important? In that process, I share some statistics from a few different studies citing costs organizations encounter when they don’t put a priority on developing the...

I closed the last post by mentioning how many organizations view “soft skills” training as something that’s nice to do when there’s time but far less critical to the day to day operation of the business than any technical training tying directly back to their specific...

Over the last decade, I’ve seen dozens of situations where a senior or incredibly skilled team member has chosen not to exceed expectations. The challenge in most of those instances really boiled down to that team member actually choosing to not even meet the expectations the organization...

I closed the last blog post with a promise to share some practical steps each of us can build a culture that creates amazing customer experiences and directly impacts profitability. Before I go there though, I want to share what may be the last invitation I can pass along for you to join me and...

Have you ever been told that by a company you’ve done business with? Like it or not, that’s how it's gonna be… Have you ever heard a supervisor say something like this to one of their employees? Have you ever been that employee???

I remember being told something very similar to...