This final primary behavioral/communication style won’t be DEMANDING, they won’t use their INFLUENCE forcefully, and they won’t likely SHY away from tough conversations when something has gone wrong. They will, however, approach the situation with a degree of CAUTION and have a high expectation for us to provide them with the CRITICAL details of how we ended up where we are and how we can work toward resolution!
When the folks who make up the 25% of the world that’s more Reserved and Task-Oriented are in those higher pressure situations, they’re very comfortable with putting the brakes on. Their CONSCIENTIOUS approach to situations will often be slow and methodical. In many cases, those of us who are working with them to resolve the issue may take their lack of expression as being COLD or angry. That’s not always the case! They’re likely just CONTEMPLATING what the most accurate course of action to achieve the perfect end result would really be...
For those of us who are more Outgoing and embrace nearly every aspect of life at 100mph with our hair on fire, and especially anyone like me who gets really frustrated with details when the pressure gets high, we’re going to need to tone it down a bit if we want to have any chance at all of providing this group with a great customer experience! While it may seem tedious to each of the other primary behavioral styles, this group’s CALCULATING approach to solving problems is often what prevents us from ever encountering that same problem again!
Regardless of which primary style the individual we’re dealing with seems to have, keep in mind just how important it always is for us to accept responsibility for the situation so we can have a real opportunity to correct it. From there, it’s simply a matter of applying The Platinum Rule; we just need to treat them like THEY want to be treated, not necessarily how we’d want to be treated in the same situation (or how we may WANT to treat to them when we’re under stress…)!
It may seem like a lot, but developing a foundational understanding of the DISC Model of Human Behavior can make a significant impact on how you approach nearly any tense situation and what the long term outcome of that situation ends up being!
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