Building Deeper Connections With...

In The Three Signs of a Miserable Job, Patrick Lencioni mentioned that two of the signs were important for every team member to understand if we want them to have a clear picture of how they can engage and why it matters. We’ve already hit on IRRELEVANCE and we’ll touch on something that ties to IMMEASURABILITY next time. For now though, let’s look at another piece of what we started digging into last time, ANONYMITY, which is the one Lencioni depends almost solely on the team member’s manager.

This idea of ANONYMITY has little to do with whether someone is known far and wide for what they do, on an athletic field or within our organization, it’s really about how much they’re appreciated for who they are! Last time we looked at how investing in our team members not only develops their skills and increases their technical ability, but it also sends a message that we see a level of potential IN THEM that makes the investment worthwhile - showing we...

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Systems for Accuracy and Precision

Several years ago, Cindy and I led a session covering The DISC Model of Human Behavior for a local client where a friend of mine was one of the participants. He and I had served on a board together prior to that so I had a solid understanding of his day to day responsibilities and I knew that he was really good at what he did. That said, he worked in a highly regulated field and he had to provide a ton of information to several different monitoring agencies. It didn’t surprise me at all that someone with a significant amount of this final primary behavioral style would excel in a role like…

To this point, we’ve looked at tools we can each consider, whether we’re more DRIVEN, INSPIRING or SUPPORTIVE, as we build systems that help us be more productive over the long haul - at work or at home. Before we close the loop by looking at the last of the four primary styles, we have to keep in mind that none of us have just one of these! Even if one style is...

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Supportive Systems We Can Stick With

Having looked at some things we can consider adding to our systems when we have either of the two more Outgoing styles, a more DRIVEN approach or a more INSPIRING blend, let’s change our pace a bit and focus on what we need to considering building into our systems if we’re have the primary behavioral style that likely makes us one of the nicest people in the world - the SUPPORTIVE style.

Since this group represents the largest segment of the population at around 35%, there’s a significant chance that you either have this as a large part of your overall blend (even if it’s not your primary style) or you deal with someone on a daily basis who does! Whether we’re working to build systems into our own routines that we can sustain over the long haul to achieve high levels of productivity or we’re coaching one of team members on how they can do this, massive amounts of change won’t SERVE us in reaching the goal! Folks with this primary style tend...

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Systems We Enjoy

 Last time, we looked at the Systems that Get Results most of us DRIVEN folks need in order to have a solid chance at sticking with them long term. Since they only represent about 10% of the world, let’s press on by looking at what we should consider building into our systems for productivity if we happen to fall in the next 30% that happens to be just as Outgoing but more People-Oriented: the INSPIRING ones…

While this more INTERACTIVE style happens to be the second highest in my overall blend, when I’m operating on cruise control as well as when I’m under stress, it’s dwarfed by the part of me that simply DEMANDS results. That said, the above average amount of this I can display when things are going smoothly gives me a personal level of insight for what we can consider for folks with this as their primary style!

The one thing that tends to put fuel in this groups’ tank is an experience they enjoy - having fun whenever possible! When it...

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Systems We Can Each Sustain - Starting with Ones that Get Results!

We started down this path by looking at How to Be More Productive - at Work and at Home then we worked through some Personal Productivity Tools that Support Great Systems. As I mentioned before though, we’ll each need to develop our own unique approach if we want to create systems in our lives that we can stick with over the long haul to achieve our goals and avoid burning out along the way. What works for you may not work for me - and vice-versa!

A few millennia ago, a fellow named Confucius suggested the importance of knowing ourselves… If you’ve read these messages for a while or you’ve been part of almost any training session that Cindy and I have done over the last several years, you’ve likely heard me stress the importance of being able to recognize the communication style of each person we interact with on a daily basis so we can communicate with them like they need us to rather than just how we prefer to communicate. The DISC Model of Human...

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Specific Details and Time to Complete the Task

Having looked ways we can truly serve the needs of our team members with each of the first three behavioral styles - DRIVEN, INSPIRING, and SUPPORTIVE - to this point, let’s close the loop with the final 25% of the population; the ones who tend to be Reserved and Task-Oriented. Please understand that none of these styles should be viewed as better than the others based on the order I’ve covered them in. This group certainly shouldn’t be considered as being in last place! In fact, some of the smartest people we know are likely to have this primary style… These are the CRITICAL thinkers and they’re nearly always very CONSCIENTIOUS about the results they produce.

I was in a client’s office several years ago, getting ready to provide a part of their team with an introductory lesson on The Model of Human Behavior, when one of the management team members had a fairly intense conversation (read: loud argument) with one of the key team members. Since...

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All Work and No Play?

When Cindy and I work with teams on building stronger and more effective communication into their cultures, The Model of Human Behavior is one of the tools we share because it provides a simple and extremely practical approach that can be implemented right away. As we do this, we emphasize that our team members often do the exact same things but for VERY different reasons depending on their own unique behavioral style. Cindy goes on to explain that I, as one of those highly DRIVEN folks I mentioned last time, serve the people I care about by working as hard as I possibly can to achieve results. While my focus is primarily on the task at hand, I’m doing it to provide for my family or my team…

Here’s the thing: I’m in the small minority of the population that actually enjoys working! Accomplishing things and checking tasks off my list fills my tank. And praise God everyone you deal with isn’t like me, right! (For many reasons…) Seriously though,...

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Make Sure Our Help Really Helps...

As we’ve discussed leading up to this point, becoming an effective servant leader certainly involves exemplifying several specific characteristics but even those can be interpreted quite differently depending on the behavioral and communication style of the individual we’re attempting to serve! And whether we always like it or not, their perception is nearly always their reality!

Several years ago, not long before I really started digging into The Model of Human Behavior, I was working in a human resources role where part of my responsibility was ensuring that our team members were consistently held accountable for performing their required tasks. As I got to know each individual and learned more about their roles, I noticed some gaps in one particular department. There was more indirect labor (non-billable hours) per person in that department than any other and the quality issues seemed to be a bit higher than we were seeing in the other areas.

The supervisor of that...

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Special Attention to ALL the Details

In Emotional Intelligence 2.0, Travis Bradberry says “People who manage relationships well are able to see the benefit of connecting with many different people, even those they are not fond of. Solid relationships are something that should be sought and cherished.”

While I’ve only been aggressively studying emotional intelligence and William Marston’s work on The Model of Human Behavior for the last six years or so, I’ve intuitively understood the value solid relationships have in achieving results. I often share that I’ve never really felt like I had any real natural talent in a specific area. But realizing that communication skills could be developed and that building better relationships played a big role in that, coupled with what I have always believed to be a strong work ethic, has helped me in more ways that I could begin to hash out here. And that’s definitely not something that’s exclusive to me!

With all that in mind,...

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The Difference in Recognition and Appreciation

In the last post, we looked at a few things that will stand out in the behaviors of the more DRIVEN folks when their emotions are running full speed ahead. We also looked at what we may want to consider doing, at least when it’s within our control, in order to ease some of the tension in the situation and help those folks operate in a state they actually enjoy. I wrapped up with a reference to recognizing the tremendous amount of effort they put into nearly everything they touch. That fills their tank, but it doesn’t necessarily fill everyone’s tank…

The next two primary styles have a much heavier focus on the people they’re interacting with than the specific task at hand. We all cherish genuine recognition, but the INSPIRING and SUPPORTIVE behavioral styles would much rather know they’re valued as individuals than just for what they’re accomplishing!

Since the INSPIRING folks, typically making up around 30% of the population, enjoy being...

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