Attack the Issue, Love the Person!

We’ve been looking at different scenarios where team members aren’t performing to the level they’re capable, whether that be through their words or their deeds. In some cases, it can be very intentional. But there are certainly times where they’re just not aware that more is needed. 

For the most part, supervisors, and owners have great relationships with the people around them. That’s how it really should be, right! Solid relationships lead to long term working relationships, but that can also make it pretty tough to have a candid conversation… That said, not addressing a situation can lead to all kinds of yucky business down the road!

One of the fundamentals I learned early on with behavior-based safety, more specifically when addressing at-risk behavior with a peer, was to be very intentional about pointing out the potential for injury from that behavior and be very careful not to question their ability or intent in the process....

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Rip That Band-Aid Off!

In the last blog post, I shared a story about a fellow who thought the owner of the company rigged the soda machine to squeeze a few more nickels out of him. Then I shared a little bit about how the negative comments he made about the owner openly in front of his supervisor and many of the team members he worked with every day can impact an entire organization’s performance. Even if he had been the hardest working and most productive guy in the bunch, those comments weren’t OK. But he wasn’t…

I emphasize again here, he was remarkably knowledgeable in the work he was doing; I can’t take any of that away from him. Truth be told, I’m not sure anyone in the company knew how to perform the job better than him!

All that said, having knowledge and applying it in a way that exceeds expectations are very different things…

For the sake of the point I’m driving, let’s just pretend his actual performance was hitting the mark; one time,...

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