Even when we begin to recognize what’s killing our profitability, start to dial in on the right prescription for addressing it, and come up with some simple solutions that can have a strong impact, we’ll miss capturing a significant amount of our best potential results if we allow our...

I believe making responsiveness a priority is considerably easier when we understand just how much impact it has. Think about it, would you even consider not responding to a customer or client who represents tens of thousands in profit for your company? I’d guess most of us would put our...

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even...

Now that we have a foundation for what the real issue is, rather than getting caught up in the recent hype, and we’ve looked at who’s to blame - or more importantly, who’s behavior we can actually control on any given day - let’s tie all this together with some specific...

So what if that burnout we so often hear about really is a result of being uninspired rather than just plain tired? What can we do as a leader to provide our team members with what they need to find true fulfillment in what may seem like such a mundane routine? Quite frankly, that conversation...

Since looking at Who’s to Blame last time, my mom shared something she had just seen on Dr. Phil where he suggested that quiet quitting was a societal issue largely caused by lack of initiative on the employees’ part. I usually attempt to be fairly mild and respectful with my language...

There’s certainly a lot of hype around it currently, but I maintain that quiet quitting is no new issue - even though I’ve never seen anyone seem to care the least bit about it until just recently! With hopes that you’re tracking with me on the importance of EARNING engagement...

I’ve been seeing the term Quiet Quitting more and more over the last few months. To be very clear, I’ve never been one to jump on many bandwagons. This catchphrase was definitely one that got me to scowl more than a few times! And in complete transparency, I just haven’t been...

But Wes, you’re not hearing me… It’s just not in the budget and that’s just the way it goes with turnover, we’ve got to keep our focus on doing the work that pays the bills! I know that feeling all too well… Heck, that was the reality I lived with every day...

In addition to showing humility to every individual on the teams we lead in a way that exemplifies just how much we truly value them as individuals, we need to do everything in our power to earn something from them that can never be bought…

For more than twenty years now, I’ve heard...

Let’s go back to that less than engaging experience I mentioned before where a fellow not named Bret Michaels soured my opinion of every bit of music he and his band had put out during their entire career… He and his band released an EP and five full studio albums before 1983 &...

Periodically, a parade of managers would gather around those nifty bulletin boards I mentioned last time and they’d expect the area lead person to give them a run down of everything that was plotted on all the charts they were supposed to be updating each hour. In the cases where the lead...