In seeing how much profitability we can miss out on when we lose credibility and our team becomes less loyal, and those certainly aren’t the only issues we’ll see if we aren’t holding our team members accountable, one may ask why a leader would even consider allowing this to go...

OK leaders, I’m counting on you to have done the work to address the last profitability killer we looked at, The Cost of Confusion, by taking the steps to set clear expectations for your teams. Even with the most detailed explanation though, we’re not likely to see our team members...

It sounds ridiculous that average would be considered as a core value.  And it is ridiculous!!  So why does it show up in the behaviors of our people all too often?  Because it’s not talked about enough.

I (Cindy) believe we need to include in our messaging what average is...

If we want the kind of accountability we’ve been looking at to this point to have a cascading effect throughout our organizations, and to completely avoid being part of the current social status-quo of unaccountability, leading by example and holding our teams to high (but attainable)...

I closed last time by referencing one of the most powerful quotes I’ve ever heard from John Maxwell, “Everything rises and falls on leadership.” I remember sharing that quote with the manager I reported to several years ago when he complained about an issue in the facility we...

The higher we climb in our organizations, the stronger our expertise (typically) becomes within our respective areas of responsibility. Unfortunately, that often means we have little time - or energy - leftover to develop a high level of competency in the other areas of the business we’re a...

Let’s think back to something that was part of what I shared last time from Lack of Accountability in the Workplace is Expensive, Fix It, “As a leader, it’s your job to create an environment in which everyone should come to work every single day and do what they do best.”

Last time I mentioned the six areas, per a Culture.io article, that are impacted when team members aren’t held accountable. I won’t hash out all of those here but I will touch on some very specific costs I’ve seen related to just two of those…

A disengaged workforce,...

So the lack of accountability that we’re seeing more and more frequently across what seems like all sectors of society isn’t all that new, but I absolutely believe it’s becoming more acceptable! But even with the examples we’ve looked at to this point, is it really a big...