I (Cindy) gave an example recently in How to Build Company Culture of organizations many of us have read about or lived through where organizational values were neglected and the outcomes were tragic. Maybe you remember Enron, or the Exxon Valdez oil spill, or maybe in the news today!
You...
Core values matter in everything we do. Core values are the foundation of who you are - as an individual and as an organization.
A value is something you care enough about to lead from that place.
Values influence and guide our behavior.
Because company culture matters in everything...
Earlier I mentioned starting what I thought would be a job to get me through college on March 12, 1996 and referenced how much that organization invested into the process of hiring 40 of the close to one thousand candidates who applied. What I didn’t share was how much of that investment...
Long before we started our leadership development business nearly a decade ago, a friend shared a struggle earlier in their career with defining reality, as a leader and owner of their quite successful organization.
As John started his story, he shared how throughout history, it has proven that...
More than ever, the topic of core values and specifically how to better ingrain core values into an organization's culture comes up in our leadership conversations. Anytime we talk about core values and how to keep them relevant, we have to talk about company culture.
No matter what...
In looking at turnover rates and profitability of organizations, it's hard to miss the continuing trend towards companies needing and seeking a better culture. The good news is there’s increased interest in serving well from the values statement we have on our walls. The bad...
Now that we’ve identified some of the causes of turnover, specifically the reasons great team members leave an organization voluntarily and the high costs associated with that voluntary turnover, and we’ve looked at the extended reach of those costs, let’s get to work at...
The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor...
For the majority of folks who are investing their time into reading this, I’m guessing you need little additional convincing to ensure you’re being intentional about addressing each of the things that made the list of top reasons for turnover… But at some point in time, each of...
Once we’ve worked through an employee turnover calculation and developed a turnover meaning that focuses on the part that’s killing our profitability, it’s time to get serious about identifying the causes! If we want to get a handle on the cost of high turnover, specifically the...
Communication, good or bad, doesn’t just impact relationships - and the buy-in and employee engagement that tie directly to those relationships - it also fuels the fire when it comes to whether or not our team members are clear on what action they should be taking… When there’s...
Learning that it took ten full years to make a change within Chick-fil-A that, al least from the outside looking in, seemed like something fairly simple, I’m guessing you’re on the same page with me as to why we cannot expect to say anything just once and get our entire team on the...
