I Don't Care How, Just Get It Done!

In the last LinkedIn article I published, A Great Customer Experience!, I referenced being tied up in customer support calls for more than twelve hours over the course of four days. Here’s where I need to be very transparent… For years, my dad has told me that I would become more patient as I got older. To this point, only one of those two things has happened - and it hasn’t been an increase in patience! For me, fifteen minutes stuck on a customer support call is cruel and unusual punishment… After twelve hours, I wanted to fight someone! (Ok, I was ready for that after two hours…)

With that in mind, it gave me some perspective on just how important providing a great customer experience is in maintaining and strengthening relationships with the people we serve - whether they’re our direct customers or they’re members of the team we’re responsible for leading. And we have to be honest with ourselves; there are going to be times when...

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Busy Now or Busy Forever?

Before closing the loop on the busyness issue we’ve looked at through the last few messages, here’s a quick reminder that registration is now open for the LIVE virtual LIVE2LEAD:Harrisonburg experience on Friday, October 9. Not only will you get immediate access to some special material from the 2019 Live2Lead speakers, we will also be providing everyone who participates at any point in the 2020 LIVE2LEAD:Harrisonburg SEASON with a code for complimentary access to our digital course on Build a Reputation as a Servant Leader!

Now, on with the show!

We started down this path by looking how most of us are Busier Than We’ve Ever Been and I referenced the quote from Tim Ferris in The 4-Hour Workweek I had previously shared in a my LinkedIn article called Busy, Lazy, or Undisciplined? where Ferris stated that “being perpetually busy is akin to being sloppy with your time and is ultimately a form of laziness.” As I pointed out in the two...

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Doing It and Making Sure It’s Done Are Two Very Different Things!

In the last blog, I shared a story with you that still makes me squirm a bit. It seemed like every minute of every day was packed as full as I could possibly handle. From the time I walked in my office, usually around 6a, until I left for the evening around 6:30 or 7p, I ran as hard as I could and usually scarfed down some leftovers at my desk while catching up on voicemails or emails… It was nuts!

Clearing those time and attendance system exceptions weren’t necessarily my responsibility but addressing any given one of them was far faster than taking the time to fix what was essentially broken in the process. I’ll re-emphasize what I closed that last blog with: I didn’t discipline myself to invest enough time into fixing that process so I found myself losing exponentially more time each week patching it because I thought doing it right once would be more than I could handle. Ugh!!!

In that scenario, I didn’t have anyone else that I could pass any of...

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Are You Making the HARD Decisions?

You know those times where you’re trying to decide where you and your significant other are going for dinner? Yep, the ones where neither of you really care what place you go to but every suggestion the other person makes just isn’t appealing???

Those aren’t the HARD Decisions that I’m referring to here!

I’m talking about the HARD Decisions that really matter when you’re truly concerned about the end result you’re working toward and every minute of every day is already overloaded with tasks that needed to be done yesterday! If you’ve carried the weight of leadership responsibility for any length of time at all, you can probably FEEL what I’m describing…

From 2012 to 2014, I had responsibility for managing the electronic records for around 300 employees on a daily basis in a new (to the facility) time and attendance platform. In theory, that wasn’t a big deal. But when you consider that the large majority of those...

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Busier Than We’ve Ever Been!

Before we dive into a topic that I’m sure will resonate with anyone who invests the time to read this message and the few that follow, I have no choice but to share an update about the 2020 LIVE2LEAD:Harrisonburg SEASON!!! In addition to the in-person, Executive Summit format event we’ll be hosting at Blue Ridge Community College on Friday, October 23, we’ve added a LIVE virtual option on October 9 and a second virtual option on November 13. While the Oct 23 date is technically sold out until we can work with all of our partners and those who registered prior to COVID shutting down the world, both virtual options are available now at www.L2L-Harrisonburg.com along with some new info on speakers and other details about the special opportunities we can offer you and your team from Oct 9 through the end of Feb ‘21!

Now let’s get down to business!

I recently published an article on LinkedIn titled Busy, Lazy, or Undisciplined? At first glance, that...

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