Through the last several posts, we’ve taken a hard look at just how important it is to have candid conversations with our team members when they’re not keeping it between the ditches rather than ducking the issue and hoping things will get better on their own. While we’ve looked at some very specifi...
In the last blog post, I shared a story about a fellow who thought the owner of the company rigged the soda machine to squeeze a few more nickels out of him. Then I shared a little bit about how the negative comments he made about the owner openly in front of his supervisor and many of the team memb...
A number of years ago, I was scheduled to visit some job sites with the field supervisor at the company I was working with. I met him at the warehouse just before 5am so I could have some time with his team members as he was making sure they each had the materials they would need at each of their jo...
Have you ever been told that by a company you’ve done business with? Like it or not, that’s how it's gonna be… Have you ever heard a supervisor say something like this to one of their employees? Have you ever been that employee???
I remember being told something very similar to that by an administr...
In early 2001, I read a book by John Maxwell and Jim Dornan called Becoming a Person of Influence. One of the most significant things I remember from the first time going through that book was how John shared that so many of the folks he interacted with who were serving at high levels of their respe...
Unlike the last two groups we looked at who like to see things moving along fast, this more Reserved group won’t appreciate being rushed through the process - especially when tension is building! While we can expect confrontation from the DRIVEN group and often a sarcastic comment (or fifty) from th...
As I posted the last blog, I thought it was only fitting to use an image of The Incredible Hulk; that’s certainly how I felt during much of the eight hours tied up with one company and four more the following day with another… Now that we’ve looked at some steps we can take in mending fences with th...
In the last LinkedIn article I published, A Great Customer Experience!, I referenced being tied up in customer support calls for more than twelve hours over the course of four days. Here’s where I need to be very transparent… For years, my dad has told me that I would become more patient as I got ol...
As I wrapped up the last blog, I referenced a study that showed how many organizations lose as much as 17 hours per week to miscommunication. Unlike the Salesforce.com study, I couldn’t put my find on any of the additional details that study covered or who conducted it. That said, I found it! We typ...
On April 23, 1910 in Paris, Teddy Roosevelt gave a speech called Citizenship in a Republic. In full disclosure, I’ve never read or heard the entire thing (but that may no longer be true by the time you’re reading this). However, that speech is where one of my favorite quotes of all time - commonly r...
Originally shared in A Daily Dose Of Leadership on August 7, 2020.
To this point, we’ve looked at specific action steps we can take in being intentional about including team members with the first three of the four primary communication styles. Let’s close the loop by digging into some ways we can ...
Originally shared in A Daily Dose Of Leadership on August 6, 2020.
Through the last few blogs, we’ve taken a look at some things we can do to intentionally include individuals as part of our team and build a culture of authentic inclusion. Since we each have our own unique blend of all four behavio...
