Here’s what I can promise you; we can indeed eliminate the cost of confusion and avoid leaving a ton of profit on the table if we’re willing to provide the kind of clear expectations that produce results! I’m certainly not suggesting that this is easy but by following a few simple steps, we can remo...

Once we’ve been intentional about creating a culture of top-down leadership that provides effective communication on an ongoing basis and we’ve worked to minimize the profitability that’s killed by high voluntary turnover and ongoing recruiting, the next - but certainly no less critical - profitabil...

The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor communication plays a part in so...

Communication, good or bad, doesn’t just impact relationships - and the buy-in and employee engagement that tie directly to those relationships - it also fuels the fire when it comes to whether or not our team members are clear on what action they should be taking… When there’s confusion, we can exp...

It seems that the cost of poor communication is impacting enough organizations that it’s become quite a hot topic… I found a separate article on Inc.com called Costs of Poor Communication Reach $37 Billion. Avoid Disconnects By Implementing These Two Things at referenced the same study I shared befo...

One communication issue I’ve seen kill profitability as much as any other ties directly back to the illusion George Bernard Shaw referenced; we can’t assume we’ve gotten our message across just because we shared it once!

Have you ever heard someone say, “I’m only gonna say this one time!”? Here’s a...

It is critical in partnerships that you choose to partner with individuals that reflect the behavior, the character, and the emotional intelligence that you want representing you.

If you own a business, you want your team to reflect professional and ethical behavior, the utmost character, and displ...

There are so many ways that effective top down leadership can reduce and even eliminate the profitability killers in our businesses, and we’ll start unpacking some simple strategies for dealing several of the highest risk areas soon, but one way we can ensure we achieve the best possible results acr...

I believe we all know the definition of insanity is doing the same thing over and over again but expecting a different result.

Our actions can be the very definition of insanity if we’re not taking the time to reflect on the choices we make in our defining moments of leadership.  

Considering man...

At the risk of beating a dead horse, I’m gonna stress this one more time… There’s no such thing as a one-size-fits-all approach to promoting within an organization. And therefore, offering our team members with career development opportunities (that are indeed appealing to them) and building a busin...

Some of the benefits of promoting from within are how we show the individual being promoted that we value their contribution, that we’re willing to invest in their career development, and that we see them as part of our business succession plan. But don’t think for a minute that internal promotions ...

As we look at ways to be intentional about providing growth opportunities for the folks on our teams so they experience true career development, we have even more reason to include them as we create our long range succession plans! One thing is for sure though; it’s no longer as simple as giving our...