I see or hear something every couple of months that gets me all riled up and on a soapbox calling attention to the stark differences between managing a group of people and actually leading a team. One of the biggest misconceptions I’ve seen is that those two words, leading and managing, can be used ...
I’m sure more than a few crusty old managers tuned me out completely when I tied the volunteer work my Granny did to leadership. They’re certainly entitled to their opinions, even when they’re wrong! That said, I know all too well how important it is for each of us to get results that show up on our...
Even when the message is crystal-clear, there are gonna be times where team members fall short of our expectations. And while this won’t likely ever happen when we have an abundance of time to push all our other responsibilities aside to deal with it, a significant part of maintaining the influence ...
Early on in this process we looked at two separate profitability killers that nearly always feed off of each other and contribute to just about every metric a company tracks; the cost of high turnover and the cost of constant recruiting. In far too many cases, the responsibility for each of these la...
Whether there’s an exemplary top-down approach throughout the organization we’re a part of or not, each of us will be able to achieve better results within our own areas of leadership responsibility when we earn genuine buy-in from the team reporting to us! This particular thing, as much as anything...
If the owners or executives in any organization want to have the best shot possible at improving profitability by building better leaders, they will need to be just as engaged in developing their own leadership and communication skills as they are in providing any kind of resource to the key people ...
I want to circle back to what I shared with you as we began this look at What’s Killing Your Profitability…
“Organizations of all sizes invest significant amounts of time, money, and energy on improving their processes with hopes of becoming more profitable. Sometimes this is based on a goal of bec...
I believe the most vivid memory I have of someone in a leadership role answering cries for help was that of President George W. Bush at Ground Zero just days after 9/11. As he was addressing the crowd, someone yelled that they couldn't hear him and he responded, “I can hear you. I can hear you. The ...
If you think back to one of the first things I called your attention to in this process of addressing these profitability killers, one of the things we covered as we looked at how it all starts at the top - or at least the best returns can be captured when that’s the case - was the importance of cha...
As we’ve worked through each of these individual profitability killers, my goal has been to provide you with some basic, practical steps you can take in applying specific behaviors that help you communicate with and lead your team members more effectively, making a measurable difference in your orga...
Now that we’ve looked how much profitability is wasted when an organization spends money on the wrong training, or even training that isn’t absorbed or applied, let’s get serious about an approach we can take to make sure we’re providing the right training for our team members, for their current rol...
Several years ago while working with a group of extremely skilled employees in a construction company, one of the most senior guys was grumbling about some of the new folks who had been hired. He was frustrated because they didn’t know everything he expected them to know right away and shared that “...
