In looking at turnover rates and profitability of organizations, it's hard to miss the continuing trend towards companies needing and seeking a better culture.  The good news is there’s increased interest in serving well from the values statement we have on our walls.  The bad news is, it’s hard to ...

Now that we’ve identified some of the causes of turnover, specifically the reasons great team members leave an organization voluntarily and the high costs associated with that voluntary turnover, and we’ve looked at the extended reach of those costs, let’s get to work at addressing this profitabilit...

The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor communication plays a part in so...

For the majority of folks who are investing their time into reading this, I’m guessing you need little additional convincing to ensure you’re being intentional about addressing each of the things that made the list of top reasons for turnover… But at some point in time, each of us will have someone ...

Once we’ve worked through an employee turnover calculation and developed a turnover meaning that focuses on the part that’s killing our profitability, it’s time to get serious about identifying the causes! If we want to get a handle on the cost of high turnover, specifically the voluntary turnover t...

Communication, good or bad, doesn’t just impact relationships - and the buy-in and employee engagement that tie directly to those relationships - it also fuels the fire when it comes to whether or not our team members are clear on what action they should be taking… When there’s confusion, we can exp...

Learning that it took ten full years to make a change within Chick-fil-A that, al least from the outside looking in, seemed like something fairly simple, I’m guessing you’re on the same page with me as to why we cannot expect to say anything just once and get our entire team on the same page with us...

One communication issue I’ve seen kill profitability as much as any other ties directly back to the illusion George Bernard Shaw referenced; we can’t assume we’ve gotten our message across just because we shared it once!

Have you ever heard someone say, “I’m only gonna say this one time!”? Here’s a...

If we’re serious enough about capturing our best return to invest the energy into building a leadership culture that starts from the top and cascades throughout our organization, we’ll have a solid start toward achieving quantifiable results in addressing our profitability killers! And when we do, w...

There are so many ways that effective top down leadership can reduce and even eliminate the profitability killers in our businesses, and we’ll start unpacking some simple strategies for dealing several of the highest risk areas soon, but one way we can ensure we achieve the best possible results acr...

As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I heard D...

Several years ago, I asked a client who was struggling to attract and retain good team members why they treated their customers so well but didn’t extend that same treatment to their employees. The owner of the company told me that it was because he paid his employees to do what he told them to do s...