But I Don’t Even Smoke?

A little over twenty years ago, a friend of mine was promoted from his role as a machine operator in the department we worked in to supervising that same department on an off shift. In those days, even the night shift crew had a ton of seniority and experience. That company had a much deserved reputation for being one of the best employers in the area… I had been there for two years or so and was still one of the newest people in the building!

While nearly everyone had significant experience, I’m not suggesting that everyone was actively engaged and working to exceed expectations like we’ve been discussing through the last few posts… In fact, one of the most senior guys on the shift, although being a true master of his craft, was about as actively disengaged as anyone I’ve ever seen!

Let’s pretend his name was Tim… Tim was a smoker. Before I move on, this isn’t meant as a shot at anyone who smokes - it’s just the story I...

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When NOT Exceeding Expectations Is OK...

We closed last time with a commitment to address scenarios where team members refuse to exceed expectations. Before I jump into that, I need to call your attention to something that will absolutely exceed YOUR expectations: the virtual LIVE2LEAD:Harrisonburg experience that Cindy and I will be hosting this Friday! There’s so much value (and bonus content) packed into this event that I just can’t fit it all in here… Check it out for yourself!

So when is NOT exceeding expectations acceptable? Believe it or not, there are times where it’s OK. If we don’t mind our customers and team members having an average experience, we don’t need to put in that little bit of extra effort and we don’t need to worry about maintaining a standard for what our team members strive to deliver. That will work just fine in a booming economy where every Joe out there has plenty of money to spend…

But we don’t build the kind of loyalty that brings a...

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Keep Things Light and Show Their Value!

As I posted the last blog, I thought it was only fitting to use an image of The Incredible Hulk; that’s certainly how I felt during much of the eight hours tied up with one company and four more the following day with another… Now that we’ve looked at some steps we can take in mending fences with the more DIRECT and DETERMINED folks, let’s jump to the next primary behavioral style - the INSPIRING and INFLUENCING ones.

While a blind spot for this group is that they can be ILLOGICAL at times, that’s almost always because of their desire to be INVOLVED in a lot of exciting projects and activities where they can help the people around them have a great time. But when things get really tense, they can show signs of being INFURIATED just like that last group!

The one thing these two groups have in common is their Outgoing and Fast-Paced approach to nearly everything they do. Be it good or bad, that certainly spills over into how both groups handle the most...

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How Much Does It Really Matter?

As we continue digging into the idea that all of us are going to make mistakes and that can’t be what completely stops us from delegating tasks to our team members, there’s one big thing we’ll need to be able to answer: How much does it really matter?

Before we get wrapped up in answering that question, let’s make sure we’re on the same page… Some mistakes come with a higher cost, and none are more expensive than the ones that are covered with excuses! Learning from a mistake is often part of the price of learning, but making an excuse rather than accepting responsibility and finding the lesson means there will never be the slightest chance to pull value from the mistake!

Whether it’s a team member who we’re developing as we begin providing them with new opportunities or a politician who’s “set up” by a salon owner, making excuses for this mistake limits (and sometimes completely removes) our chances of trusting them...

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Are You Making the HARD Decisions?

You know those times where you’re trying to decide where you and your significant other are going for dinner? Yep, the ones where neither of you really care what place you go to but every suggestion the other person makes just isn’t appealing???

Those aren’t the HARD Decisions that I’m referring to here!

I’m talking about the HARD Decisions that really matter when you’re truly concerned about the end result you’re working toward and every minute of every day is already overloaded with tasks that needed to be done yesterday! If you’ve carried the weight of leadership responsibility for any length of time at all, you can probably FEEL what I’m describing…

From 2012 to 2014, I had responsibility for managing the electronic records for around 300 employees on a daily basis in a new (to the facility) time and attendance platform. In theory, that wasn’t a big deal. But when you consider that the large majority of those...

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LIVE2LEAD:Harrisonburg 2020 Announces Craig Greoschel, Founder of Life.Church

Craig and Amy Groeschel married in 1991 and have six children and three sons-in-law: Catie and her husband Andrew, Mandy and her husband James, Anna and her husband Luke, Sam, Stephen, and Joy. Craig and Amy are also proud grandparents of Cole and McKenna.

Craig and Amy started Life.Church in a two-car garage in Edmond, Oklahoma in January 1996. Since then, Life.Church has grown to include dozens of locations all over the United States but its mission statement remains the same: to lead people to become fully devoted followers of Christ. Life.Church has become known for its innovative use of technology to spread the Gospel, launching the first fully digital church experience in 2006 and the most downloaded mobile Bible app in history, YouVersion, in 2008.

Craig is a New York Times bestselling author of books on a wide variety of topics, including dating and marriage, social media, purpose, direction, church leadership, and more. His latest book, Dangerous Prayers, shows you how to...

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LIVE2LEAD:Harrisonburg 2020 Announces Kat Cole, COO, FOCUS Brands

Kat Cole is the COO of FOCUS Brands North America. Prior to FOCUS Brands, Kat was President of Cinnabon, Inc. and a Vice President at Hooters at age 26, making her one of the youngest executives in chain history. She has been featured in The Wall Street Journal, The New York Times, Forbes, Fortune, Cosmopolitan and many others. Also, Kat has made appearances on
CBS, CNN, Bloomberg CNBC, MSNBE, as well as an Undercover Boss episode in 2012 for Cinnabon Inc.

Kat is the Co-Founder of Changers of Commerce, a movement and group of leaders that identify with putting meaning into money and making as much of a difference in the world as they make a profit. She is also the Founder of the Be the Change Revolutions, a leading social movements agency.

Kat Cole’s twitter handle reads “Connected-Creative-Conscious-Community building Capitalist, Biz Advisor, MBA, Coffee-loving Chronic Learner” which describes perfectly her approach to mentorship, advising and investing taught...

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LIVE2LEAD:Harrisonburg 2020 Announces Alan Mulally, former CEO of Boeing Commercial Airplanes & The Ford Motor Company

Alan Mulally served as president and chief executive officer of The Ford Motor Company and as a member of Ford’s board of directors from 2006-2014. Mulally led Ford’s transformation into one of the world’s leading automobile companies and the #1 automobile brand in the United States. Prior to joining Ford, Mulally served The Boeing Company for 37 years as executive vice president, and president and CEO of Boeing Commercial Airplanes and of Boeing Information, Space and Defense Systems.

Throughout his career, Mulally has been recognized for his contributions, industry leadership, and service, including being named #3 on FORTUNE’s “World’s Greatest Leaders”, one of “The World’s Most Influential People” by TIME magazine and “Chief Executive of the Year” by Chief Executive magazine.

Mulally currently serves on the board of directors of Google, Carbon 3D, and the Mayo Clinic.

Reserve your seat now for this first time...

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LIVE2LEAD:Harrisonburg 2020 Announces Steve Harvey Emmy Award-winning Entertainer & Corporate Visionary

Steve Harvey is an Emmy® Award-winning entertainer, radio personality, motivational speaker, New York Times best-selling author, businessman and philanthropist.

From a young age, Steve Harvey knew that he wanted to be on TV. He held fast to his dream, against all odds for a stuttering African American boy in the 1960s, and his unrelenting pursuit formed one of Mr. Harvey’s life philosophies:  “You have to dream big and believe that you will succeed.”

Mr. Harvey’s entry into comedy was a leap of faith. He was encouraged to perform at an open mic comedy night in 1985. His performance brought down the house, and the next day he quit his job to pursue his dream.

But the road to success was not an easy one. It left Mr. Harvey homeless, living in his car and traveling the country for performances.

He never relented.

Today Mr. Harvey is known as “the busiest man in Hollywood.” But in addition to his work on radio, stage and screen, he is a...

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Pick A Worthy Rival!

I’ve been a baseball fan for as long as I can remember. I played little league for a few years and thought I had real potential. I could do everything except run, hit, and catch! Well, I guess that doesn’t leave all that much does it…

My great-uncle taught me a love for the game. And since he was a huge fan of the Boston Red Sox, I was too. Even as I child, I remember recognizing just how bitter the rivalry was between the Red Sox and the New York Yankees - and that rivalry often carried over between their fans too!

Looking back on that rivalry, I always viewed it as a competition to win the American League East and hopefully even the World Series each year; both very finite goals. If you follow baseball at all, you know that the first 25 years or so that I was cheering on the Red Sox were filled with utter disappointment…

Here’s what I never recognized since I viewed that rivalry from the perspective of a fan who wanted his team to win it all: while...

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