A Practical Definition We Can Apply Right Away

Last time I shared the definition of soft skills from the Oxford dictionary, “personal attributes that enable someone to interact effectively and harmoniously with other people.” While I think that provides us with a fairly decent starting point for what soft skills are, I don’t believe it’s quite enough to take action on… At least it’s not for me.

We started down this path by answering the question, What Do They Really Mean by “Soft Skills”.? then we worked through some comparisons of Soft Skills vs Hard Skills. If we combine all of that with what Chris Rollins shared about the origins of the concept, I think we’re ready to build a practical definition that we can each work into our daily routines. Once we have that, there’s no reason at all for not putting it into action and achieving measurable results - just like we’d expect to see from learning any particular technical skill… 

Before we do that,...

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A Definition of Soft Skills that Matters for YOU!

In early 2019, I received a phone call from a friend asking if I had a few minutes for him to run an idea by me. Since Chris Rollins had done as much to train and mentor me as anyone else I could think of in the four years leading up to that point, I jumped at the chance to provide him with any input I possibly could!

I felt a connection with Chris from our first conversation in 2015. We had similar experiences during our corporate careers and both of us really wanted to have an impact on the organizational cultures of the smaller businesses we were working with. And both of us understood just how important effective communication is to building a strong team that achieves great results.

The idea Chris wanted to bounce off of me was a concept of a collaborative book on the DISC Model of Human Behavior, one of the most powerful tools I ever seen for building effective communication into a company’s culture. Having worked through dozens of hours of training with Chris on the...

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What Skills Matter Most?

Alexandra Levit, workforce futurist and author of Humanity Works: Merging Technologies and People for the Workplace of the Future, was quoted in a recent SHRM article as saying “While most people are hired for their technical abilities, their soft skills give them career durability.”

In the last post, I challenged what I’ve seen to the traditional thought process of expecting a tangible return on investment from technical training while having far less clarity on how the rubber should meet the road after any type of training on those perceived softer skills. To me, it just boils down to developing the discipline to know what to look for and clarifying how those powerful skills should be applied.

Let me be very clear here: BOTH types of skills matter in every industry. But answering the question What Skills Matter Most? really depends on the specific role we’re hoping to fill. 

Our son, Matt, has an outstanding work ethic and caught onto the technical...

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If We Can’t SEE It, We Don’t Usually Expect It...

Last time I suggested that the only real difference between soft skills and hard skills is that most hard skills only tie to certain fields where soft skills have the power of impacting nearly any type of work we’ll ever engage in. None of us come out of the womb being amazingly equipped with either type of skill; they ALL require cultivation throughout our lives if we ever hope to master them. And we should absolutely be seeing measurable results from the action steps we take in applying what we learn as we study any new skill!

The most common disconnect I’ve seen with this over the last twenty years has been that most of us have learned how to measure technical tasks; it’s fairly simple to track how many widgets can be produced in an hour or how many procedures can be completed each day. Measuring the effectiveness of what most people refer to as soft skills isn’t quite as straightforward because it rarely produces a stack of something at the end of an...

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Soft Skills vs Hard Skills

Now that we can answer What Do They Mean by “Soft Skills”?, let’s start building a comparison between Soft Skills and Hard Skills, the impact both types of skills can have in nearly any role, and then we’ll look at how we can ensure any skill development we invest in provides us with a tangible return.

I believe one of the main reasons so many individuals and organizations struggle to tie tangible return on investment is that we rarely even see an accurate comparison. An article I read on Forbes.com recently titled Are Hard Skills or Soft Skills More Important to be an Effective Leader? shared this:

Hard skills are teachable and most often technical skills, such as economic analysis, strategic planning or design. Soft skills fall in the interpersonal realm and include listening, team-building, and leadership development. They are not so much taught as cultivated. 

While that sounds reasonable at face value, I’m going to challenge you to think into...

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