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As we’ve discussed leading up to this point, becoming an effective servant leader certainly involves exemplifying several specific characteristics but even those can be interpreted quite differently depending on the behavioral and communication style of the individual we’re attempting to serve! And whether we always like it or not, their perception is nearly always their reality!

Several years ago, not long before I really started digging into The Model of Human Behavior, I was working in a human resources role where part of my responsibility was ensuring that our team members were consistently held accountable for performing their required tasks. As I got to know each individual and learned more about their roles, I noticed some gaps in one particular department. There was more indirect labor (non-billable hours) per person in that department than any other and the quality issues seemed to be a bit higher than we were seeing in the other areas.

The supervisor of that...

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Professional Development Examples

Leading up to this point, we’ve looked at several answers to Why is Professional Development Important? and we’ve worked through several key things we each need to consider as we set our Professional Development Goals. While that should serve as a reasonable foundation that we can build on as we’re intentional about growing professionally, there’s no reason we should feel like we’re alone in the process! Having strong examples to follow can help the process go much more smoothly…

Let’s face it, no two people will follow the exact same journey when it comes to their professional development. We all have different experiences we’re building on and it’s extremely rare for any of us to have the same long term goals - especially when we’ve invested the time and energy necessary to gain the kind of specificity my friend challenged me to get. But regardless of where we’re coming from or where we’re heading,...

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What Do YOU Expect?

So before we really dig into the specifics of those questions I outlined in the last post that we all need answered in order to EXCEED EXPECTATIONS on a regular basis, let’s take a look at one critical thing we each need to consider in this process.

Having hit on this idea of EXCEEDING EXPECTATIONS from quite a few angles over the last several weeks, there’s been one common theme: nearly everything I’ve shared on the topic has been from a perspective of how this impacts so many levels of the teams we lead and the community we serve. While building this approach into our entire organizational culture, ensuring the company is known for exceeding expectations, can make a tremendous impact at so many levels, there’s one thing we need to really take ownership of to have any real hope of it ever becoming part of our team’s culture.

We need to take personal responsibility for exceeding the expectations of each individual we serve on a daily basis; not...

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Our Attitude and Our Action

In the last post, I referenced what I’ve always heard as the only two things we can control; our attitude and our action. That ties right in with something we looked at in this series a few months back regarding what I heard a mentor of ours call The Cycle of Success. He said, “Our beliefs drive our thoughts. Our thoughts produce our feelings. Our feelings are seen through our actions. Our actions yield results. And those results reinforce our beliefs.” 

So here’s the thing… If we neglect taking complete responsibility for controlling our attitude and our actions, we can’t expect to have any real say in where that success cycle leads us! When we do make a decision to take control of that cycle, then we back that decision with action, we’ll see that cycle have a compounding effect! Understand though, it won’t be an easy path to follow. Remember John Maxwell’s quote I shared before, “Everything worthwhile is...

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Responsibility Stinks!

Originally shared in A Daily Dose Of Leadership on July 1, 2020.

Do you remember a time in your career, or even in your personal life, when so many people weren’t depending on you to make the right decisions? And maybe there wasn’t even anyone watching if you did something stupid, or something you wouldn’t have been proud to tell your grand kids about… Since smart phones have entered the equation, those days seem to be gone, huh…

I kinda remember those days… But I more clearly remember the day I volunteered to serve on a safety committee and learned that every move I made from that point forward would be under a microscope. The idea we touched on in the last message about Monkey See, Monkey Do would be hard at work in my life from that day forward. I couldn’t promote the importance of choosing safe behaviors and continue to do dumb stuff that could get me hurt if I wanted to earn any credibility at all! And as I accepted different roles...

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Monkey See, Monkey Do? Team Member See? Team Member Do!!!

Originally shared in A Daily Dose Of Leadership on June 30, 2020.

Ok… Think back to when you were a kid. What did you see the people you admired most doing that you weren’t allowed to do? Maybe you were too young, maybe “it was bad for you”, or maybe it was just something that same person had told you that you weren’t allowed to do…

How did that usually end up? For me, it typically only made me work that much harder to do that exact thing that I was told I shouldn’t be doing because that person I wanted to emulate was doing it! I was quite frequently very successful in accomplishing that forbidden thing… To save a little face here, I won’t go into any of the specifics. But I’m sure your imagination can do its own work. And I’m also sure I’m not alone!

Now fast forward to your current leadership responsibility. How often have you been in situations where you’ve either wanted to, or absolutely had to, do...

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