LA via Omaha...

If you were a fan of the late Charlie Daniels, the subject line of this message may ring a bell. While I often reference my taste for guitar solo-laden tunes by 80’s hair bands, I always enjoyed CDB (the Charlie Daniels Band), not to be confused with all the hype today around CBD - although I’d expect many of the musicians I was fond of engaged in their fair share of CBD-like substances… (A line in Long Haired Country Boy comes to mind immediately as I share this…)

I remember the first time I introduced Cindy to the song Uneasy Rider. We were parked on I-81, just north of the JMU exit in Harrisonburg and headed somewhere south. I pulled that amazingly fun ballad up on my phone, hopped off the exit as soon as I had the opportunity, and took every back road possible to keep moving in the general direction of our destination. Shockingly, Cindy didn’t like the song even a little bit - to which I still question her sanity. She was also less than pleased...

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Control the Effort We Put In!

As we consider each area that we can take responsibility for controlling that we’ve worked through to this point, there’s one thing that ties back to every single one… And without being very intentional about how we control this final thing, the control we’ve assumed for each of the others is likely to have a very limited impact!

In the last post, I referenced reaching out to the manager of the company to provide a heads up about our friend’s experience. I shared that he took responsibility for the issue, even though it wasn’t something that he had any direct contact with. I also mentioned that he asked me to pass along an apology on his behalf, which I did. 

Here’s where that final thing we need to control comes into play....

In his role, and with the issues that industry has dealt with over the last several months, he has an incredibly full schedule and I believe he works extremely hard. As Cindy and I teach on the 3 R’s and...

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The Hardest Person You’ll Ever Have To Lead Is...

Before I dive into how we can handle the hardest person any of us will ever have to lead, I want to share a link to a video I posted on our social media channels a few hours ago calling attention to the amazing work that’s done by the Blue Ridge Area Food Bank and why we’re so excited to be able to work with them again this year as Community Partners for LIVE2LEAD:Harrisonburg!

I also want to share a link to a blog post I just read from The John Maxwell Company that ties right in with what we looked at in the last blog I posted, what we’ll be working through here, and what we’ll be digging into with the next few blog posts. Their post was called Leading from the Middle: I’m Not the Boss! You Do the Leading! I won’t speak for you on this, but the fact that this is something they’re addressing as well tells me that the misconception that you have to have authority in order to lead is pretty widespread!

How will you recognize the hardest person...

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Kind and Reassuring, or They’ll Disappear!

Unlike the last two groups we looked at who like to see things moving along fast, this more Reserved group won’t appreciate being rushed through the process - especially when tension is building! While we can expect confrontation from the DRIVEN group and often a sarcastic comment (or fifty) from the INSPIRING group, the folks who tend to be more SHY are more likely to do all they possibly can to avoid ruffling anyone’s feathers. And in many cases, this very SUPPORTIVE group will accept the loss and be on their way.

With the exception of what I dealt with just this past week, I’ve rarely ever been in a customer service situation where the person tasked with handling the issue wasn’t trying to find a resolution as quickly as possible. Not only did the folks I was interacting with seem unconcerned about the amount of time it was taking, they clearly had no real interest in solving the problem either… The typical approach of fixing the issue as...

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Doing It and Making Sure It’s Done Are Two Very Different Things!

In the last blog, I shared a story with you that still makes me squirm a bit. It seemed like every minute of every day was packed as full as I could possibly handle. From the time I walked in my office, usually around 6a, until I left for the evening around 6:30 or 7p, I ran as hard as I could and usually scarfed down some leftovers at my desk while catching up on voicemails or emails… It was nuts!

Clearing those time and attendance system exceptions weren’t necessarily my responsibility but addressing any given one of them was far faster than taking the time to fix what was essentially broken in the process. I’ll re-emphasize what I closed that last blog with: I didn’t discipline myself to invest enough time into fixing that process so I found myself losing exponentially more time each week patching it because I thought doing it right once would be more than I could handle. Ugh!!!

In that scenario, I didn’t have anyone else that I could pass any of...

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