The weeks and months that followed that heated 5S implementation session encounter involved less direct confrontation but they were far from smooth and rarely achieved the results or impact the corporate office expected. To that end, few were achieving the results even I expected - and I didn’t know...

I can barely wait to push forward in sharing more about how impactful serving as bouncer for my friend’s sister was as well as how my working relationship developed with the maintenance supervisor who walked by my machine a few times each day. We’re not quite ready for that yet, though. First, we ne...