A Leader’s First Customer

I believe making responsiveness a priority is considerably easier when we understand just how much impact it has. Think about it, would you even consider not responding to a customer or client who represents tens of thousands in profit for your company? I’d guess most of us would put our...

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Proactive Leadership: Respond and Communicate

I’ll say it again, we don’t necessarily need to have every answer but we do need to respond! If we’re not willing to at least acknowledge the questions, issues, or even outreach of the folks on our teams, should we really expect them to consider us as their leaders? This is...

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A Response, Even if it’s not an Answer…

One of the most valuable things Cindy and I have been able to do through our Emerging Leader Development program has been reading the immediate action steps that participants detail following each lesson. Seeing how individuals with varying levels of leadership responsibility absorb then apply...

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A Leader’s Response…

It can be frustrating enough when we hear “I’ll get back to you on that” from a friend or family member who we know likely won’t follow through, but how much more frustrating is it when it happens with someone in a leadership role?

Let’s be honest, we hold the folks...

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Sending Two Messages at Once...

Since we can’t realistically expect others to just be patient indefinitely and maintain any level of leadership with them, or any respect for that matter, let’s look at what we can each do to make sure we’re sending the message we intend to - knowing that failing to reply...

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Just Be Patient!?

If you’ve ever been in a session where Cindy and I teach on communication and behavioral styles, you’ve likely heard me share that my dad has told me for years that I’d get more patient as I got older. So far though, only one of those two things have happened. When I tell that...

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I’ll Get Back to You on That…

Not so long ago, a gentleman who had recently joined a civic organization I’m a part of sent an email to several other members of the group inviting them to catch up over lunch or coffee individually with hopes of getting to know each of them better since he was relatively new to the area....

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National Career Development Month?

Right on the heels of our eighth annual LIVE2LEAD:Harrisonburg event, I noticed a social post from a large manufacturing company that we do a fair amount of work with, calling attention to “National Career Development Month.” Seeing that from quite a few organizations I’ve been...

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Be the Reason They Don’t Quietly Quit!

Think back to the statements I shared from the article, To Find Success at Work, Match Your Job With Your Personality, suggesting that “Certain jobs attract people with predictable personalities” and “personality correlates so tightly with jobs that it may affect job choices...

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Burnout: Are They Tired or Just Not Inspired?

Since looking at Who’s to Blame last time, my mom shared something she had just seen on Dr. Phil where he suggested that quiet quitting was a societal issue largely caused by lack of initiative on the employees’ part. I usually attempt to be fairly mild and respectful with my language...

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Employees Quiet Quitting - Who’s to Blame?

There’s certainly a lot of hype around it currently, but I maintain that quiet quitting is no new issue - even though I’ve never seen anyone seem to care the least bit about it until just recently! With hopes that you’re tracking with me on the importance of EARNING engagement...

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Quiet Quitting: An Epidemic, a BuzzWord, or a Cop-Out?

I’ve been seeing the term Quiet Quitting more and more over the last few months. To be very clear, I’ve never been one to jump on many bandwagons. This catchphrase was definitely one that got me to scowl more than a few times! And in complete transparency, I just haven’t been...

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