A Simple Change of Focus

What we looked at in the last post can make an immediate impact in nearly every scenario but if we really want to build a culture of effective communication skills in the workplace, we may need to make a simple change in what we focus on…

We live in a world of constant pressure to perform and achieve results. Truth be told, I don’t think that’s necessarily a bad thing! I believe that’s how we build a strong self image and earn a fair wage. The challenge that comes with that lies in how this can impact our approach to so many of the most critical conversations we have with the people around us - the people we work with AND the people we’re responsible for leading!

When we adapt the pace we use to match the other person, we’ve made a big step toward putting together a message they can more easily receive. But depending on what we’re focused on, our pace may only play a small part in the overall result!

I don’t remember where I first...

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Who’s Setting the Pace?

I closed the last post with a promise to share the two most powerful things I’ve learned over the past five years as I’ve studied the DISC Model of Human Behavior. It just so happens that these two are also incredibly simple to understand and just as easy to apply! Just think about how much more we could all get accomplished if everything worked that way!

Let’s start by digging into the one that we can almost always SEE within the first few seconds we’re around someone, even if we’ve never interacted with them before.

We’re all wired a certain way right out of the factory. In most cases, we can begin to tell whether a child is more Outgoing or more Reserved by the time they’re two or three years old. There are certainly some times where this isn’t just glaringly obvious and there will be some situations that cause each of us to respond differently than we normally would. But in the vast majority of the scenarios we each face on a daily...

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Communication Skills in the Workplace

We closed the loop on Why is Effective Communication Important? by looking at how quickly we can see the results show up with the team members around us. It’s rare for me and Cindy to have a conversation about the importance of effective communication with any of the business leaders we support and not reference the Salesforce.com study citing that “86% of the executives surveyed attributed lack of collaboration and ineffective communication as the primary reasons for workplace failure.” Couple that with the detail shared by the Harvard Business Review showing that an engaged employee contributes up to 57% additional discretionary effort yielding as much as 20% great individual performance and the reasons for building strong communication skills into an organization’s culture becomes far more than just a neat idea… Developing communication skills in the workplace rapidly turns into one of those things that can’t happen soon enough! 

Before I...

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Return On Investment

Had last week not been quite as packed as it was, we would have wrapped up this final response to Why is Effective Communication Important? and now be starting digging into Communication Skills in the Workplace. I could run through the list of craziness that’s packed the last 10 days or so but that wouldn’t get us where we need to be - and I doubt you care… So let’s work through one last response to Why is Effective Communication Important? so we can turn the page!

We started by looking at how the message we send can be so much different from what we intend if we’re not incredibly intentional about crafting it to specifically match the communication style of the other person. Then we looked at why effective communication is absolutely critical for anyone with leadership responsibility; “Leadership is influence. Nothing More, Nothing Less!” Those two reasons alone should make a strong case for why effective communication is important! But...

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Nothing More, Nothing Less!

Whether it’s what we intend or not, the message we send someone is a huge part of why effective communication is so important! If we want strong relationships that yield overall happy lives, we have to be very intentional about delivering a message the person we’re interacting with can receive rather than just what we want or need to get across. As I shared with a few examples last time, this is often far easier said than done BUT it can become very simple when we apply the right tools

Effective communication is important to each of us every single day. But guess who has the most to gain (or lose) when it comes to answering the Why is Effective Communication Important? Question…

Since I’m not nearly as patient as Cindy wishes I would be, I’ll just answer that question for you! Anyone who’s accepted leadership responsibility has a tremendous amount to gain or to lose from the energy they invest into each message they share. For the last...

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Why Is Effective Communication Important?

Since we recently worked through some of the most effective communication skills, including the critical part active listening plays in that, let’s press forward now and take a look at why effective communication is so important in everything we do.

If you read more than a few of these posts or you’ve been through some of the sessions Cindy and I have hosted, you’ve likely heard me explain the most powerful lesson I ever learned about communication - and you probably remember that I learned it from a veterinarian! I won’t take the time to detail that again here but it’s a great analogy so you’re welcome to reach out if you haven’t heard it…

Just a few weeks ago, Cindy took her dad to an eye doctor appointment. Those had previously been at a VA Clinic nearly two hours away but she was able to get an exception approved allowing him to be seen locally since he can no longer drive (safely) and she’s nearly always to one who takes...

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