As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I...

You will never hear me say that leadership, especially the kind of leadership that’s necessary to effectively run a large organization, is easy. What you will hear me say from time to time is that it’s actually damn hard! In fact, I’ve often heard John Maxwell joke about the...

For more than 20 years now, I’ve heard John Maxwell emphasize that “EVERYTHING rises and falls on leadership.” I even remember when Uncle Ben gave similar counsel to Peter Parker, a.k.a. Spiderman, saying that “with great power comes great responsibility!” If we...

With the importance of a “realistic, clear-eyed, complete assessment of the current state” in mind, I’ll challenge you to get really honest with yourself… Do you have that kind of clarity for what your current costs are in areas like turnover, productivity, or downtime?...

So picture this… One of your most senior employees, the one who’s arguably the absolute best in the organization in their specific skill set, constantly grumbles about how poorly they’re treated and occasionally goes on a tirade slamming the owner in front of all of their...

I believe making responsiveness a priority is considerably easier when we understand just how much impact it has. Think about it, would you even consider not responding to a customer or client who represents tens of thousands in profit for your company? I’d guess most of us would put our...

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even...

Now that we have a foundation for what the real issue is, rather than getting caught up in the recent hype, and we’ve looked at who’s to blame - or more importantly, who’s behavior we can actually control on any given day - let’s tie all this together with some specific...

Let me emphasize it again just in case we’re not on the same page… Quiet quitting may be a relatively new term but it ain’t a new thing! And while I’ll never suggest I’m OK with someone giving less than satisfactory effort expecting a world-class reward, I’m...

So what if that burnout we so often hear about really is a result of being uninspired rather than just plain tired? What can we do as a leader to provide our team members with what they need to find true fulfillment in what may seem like such a mundane routine? Quite frankly, that conversation...

Since looking at Who’s to Blame last time, my mom shared something she had just seen on Dr. Phil where he suggested that quiet quitting was a societal issue largely caused by lack of initiative on the employees’ part. I usually attempt to be fairly mild and respectful with my language...

There’s certainly a lot of hype around it currently, but I maintain that quiet quitting is no new issue - even though I’ve never seen anyone seem to care the least bit about it until just recently! With hopes that you’re tracking with me on the importance of EARNING engagement...