When we can pair humility with confidence, regardless of our level of positional authority in any given situation, we have the opportunity to create authentic, impactful relationships. Those relationships are the ones where we can expect to see a measurable return on investment through the increased...

With that stark difference fresh in your mind, the difference in how a handful of managers in a completely foreign industry refused input from anyone and how I’ve seen Mark Cole actively solicit thoughts from someone as removed from his company’s bottom line as me, let’s consider the significant rol...