I reported to Kevin for longer than any other supervisor I’ve ever had (not counting Cindy). Praise God he was so patient! I was just shy of 25 years old when I accepted the role working directly with (as I mentioned before, he was very intentional about never making me feel like I worked for him). ...

As we worked through the process of investing in mentorship for exponential returns, I made a brief reference to how long-time supervisor, Kevin Arnold (no, not from The Wonder Years; he heard that shit all the time…) was always so quick to me praise for successes he and I achieved together - even w...

One of the most fulfilling things I’ve had the privilege of experiencing in professional career (and personal life, too) has come as a direct benefit of the power of paying forward the many lessons mentors have provided for me, specifically in seeing measurable growth with those that have latched on...

Teaching others across North America what I had been applying personally in our local behavior-based safety process sharpened every aspect of how I understood the methodology it was based on. Further, it forced me to learn those concepts so well that I could explain them to people with varying backg...

To have any hope of taking advantage of the untapped power of honest feedback, we absolutely must develop the skill set of accepting that feedback without justifying our existing performance or allowing the feedback to eat away at our confidence. I mentioned earlier how much it stung, especially ear...

Think back to what I referenced before about companies having wonderfully crafted mission and vision statements framed majestically in their lobbies for their visiting dignitaries to marvel at. Here’s the AI overview I got from adding “mission, vision, culture, values” in the Google search bar: 

A ...

Earlier, as I emphasized that even the most powerful organizational or individual purpose won’t completely replace the need for equitable compensation, I shared that we can’t communicate with all of our team members the same way and expect the same results, suggesting the idea of applying The Platin...

If empowering our team members requires a significant change in our approach, as compared to what they’re used to seeing from us, we’ll likely receive some curious looks and even some resistance - at least at first. We recently heard an example detailing exactly that as we kicked off the second sess...

Once we’ve been intentional about adjusting the pace we use to help each of our team members latch onto a purpose that drives them and yields engagement, we can shift our attention to the second piece of the pattern that Marston identified; is our team member more focused on the task at hand or the ...

Verbalizing a specific purpose that each of our team members identify and connect with can play a critical role in earning that 57% increase in discretionary effort that I referred to throughout What’s KILLING Your Profitability? (It ALL Boils Down to Leadership!) and several times as we’ve looked a...

As we work to verbalize a purpose each of our team members find fulfillment in and connect with, something they can rally around as a genuine purpose in their life, it won’t be as simple as throwing the proverbial mud against the wall and hoping something sticks. This will require us to be very spec...

Please don’t mistake me referring to something as being simple for thinking that I’m saying it will be easy. Even when we’ve invested the time to listen to what our team members are telling us and we’ve paid close attention to what their behaviors are showing us, we’ll still need to be incredibly in...