I Am Responsible!

Let’s dive right in where we left off in the last post with an experience I had recently while helping my mom with something. We had attempted to use an online service to fill a very specific need that should have been fairly simple. We took the necessary hour or so to work through the questionnaire tool on the company’s website and received a message that we’d be receiving the legal documents we needed within a few hours. Simple enough…

Except it wasn’t!

In reviewing the documents, almost none of the details we provided were included. For that matter, the title of what we received didn’t even resemble the selection we made when we started the online process. I submitted a help ticket clarifying what we were looking for and received a response from what seemed to be a real person almost immediately outlining the exact step necessary to get what we were looking for. The only problem was that those were the same steps we had taken on our own to...

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