Once we’ve identified the root causes that truly are our profitability killers, our next step is to initiate change. In so many scenarios though, those changes seem to be expected through throwing some training at an issue and hoping it sticks… If it were some sort of new tool we purchased and train...

With the importance of a “realistic, clear-eyed, complete assessment of the current state” in mind, I’ll challenge you to get really honest with yourself… Do you have that kind of clarity for what your current costs are in areas like turnover, productivity, or downtime? And I mean the total costs in...