Strategic Leadership Coaching Terms
Our content-driven coaching strategically develops leaders in their areas of desired growth by coupling experiential learning with a behavior-based approach to taking action on what they've pulled from each lesson, to achieve measurable results in their area of responsibility. Our standard packages include access to our digital resources. We work with participants (and their immediate manager) to identify the specific courses and lessons that will provide the most applicable material, so it can be put to use right away. Lessons are followed by an assessment that challenges the participant to identify the immediate action step they can put in place right away, to detail the tangible outcome they hope to achieve by taking that step, and to identify at least three additional things they can apply moving forward.
The coaching relationship is centered around the participant's responses to the assessment questions and takes a very intentional approach to working through the actions they're taking and making sure they're getting the best results possible. We begin with a 30-minute intake session. Coaching sessions are 60 minutes, scheduled monthly at a mutually agreed-upon time, and held virtually through our coaching platform to make the best use of your time. The number of sessions and the length of your package are as outlined in your proposal. Where your package or proposal says otherwise, it takes precedence over these terms.
Our strategic goals in each individual coaching relationship will be focused around:
- Developing leadership skills that make a tangible impact in your current role;
- Ensuring that what you learn is being put into action and building a stronger leadership culture for the team you lead;
- Making a measurable impact on your organization's employee engagement and employee retention;
- Improving overall productivity and profitability in your area of responsibility;
- And other areas as determined by the participant and their manager.
Terms
Payment. Payments are made before services are provided, as outlined in your proposal.
Sessions. We will always begin and end our sessions on time. Sessions may be transcribed and/or recorded so we can deliver the highest possible value and so you can look back on what we covered. Transcripts and recordings are stored securely, are used only for your coaching, and are available only to Wes, Cindy, and the participant.
Rescheduling. If you need to reschedule, please give us at least 24 hours' notice. Sessions missed or changed with less notice may be rescheduled subject to our availability, which can't be guaranteed. If we (Wes or Cindy) need to reschedule and don't give you 24 hours' notice, you'll be credited with one additional coaching session at no additional charge.
Confidentiality. Our coaching relationships are confidential. We will never share the specifics of what's discussed in a coaching session with any other person or organization, including the participant's manager, without the participant's express consent. The only exceptions are if we believe there is a risk of serious harm to the participant or someone else, or if we are required by law to share information. In the unlikely event that there are concerns that should be referred to another professional, we may suggest that to you.
What coaching is. Coaching is not counseling or therapy and isn't a substitute for either. The results of coaching depend on the work the participant puts in between sessions.
Report-out. We conclude our coaching packages with a report-out session where the participant gives their manager a summary of the action steps they've implemented and the measurable improvement they've achieved through those steps. We help the participant prepare, but the report-out is theirs; we don't share session details with the manager. Like the intake session, this is generally a 30-minute meeting at a mutually agreed-upon time.
If things change. If a participant leaves the organization before the package is complete, the remaining sessions can be transferred to another leader in the same organization. Either party may end the coaching relationship with written notice, and any unused sessions are handled the same way. Payments already made are not refunded.
If at any time you feel that you are not getting the support, honesty, coaching, or training that you expect, please let us know.