As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I...

One of the most powerful lessons I learned in the fifteen or so years I worked in behavior-based safety had nothing to do with safety and was only indirectly related to human behavior… That lesson was in how much the act of serving others impacted the influence an individual could have on...

If we want to have the exponential impact I referenced recently, I don’t believe there’s any other option than to buy into the idea that it all starts at the top! While there will certainly still be plenty of hard days, changing the approach we take will be one of the most critical...

Let’s be honest, carrying all the responsibility that comes with leadership is never easy. And if we really want to make the kind of lasting impact that only comes from developing the positive leadership qualities we’ve been working through to this point, we’ll have our hands...

I closed last time by mentioning the various lists detailing positive leadership qualities from a simple internet search… I found one from PositivePsychology.com called Positive Leadership: 30 Must-Have Traits and Skills. Whew! That’s a bunch… Quite honestly, I almost skipped...

I closed last time with what a friend shared with me that explained why he does what he does for a fraction of the pay he could be making elsewhere; the lasting impact of that work is what drives him! Truth be told, I don’t know that doubling the salary would be even close to enough for...

Now that we have a solid definition of servant leadership to work from, and we’ve looked at some servant leadership practices that will help us meet the needs of our team members based on their own behavioral style, let’s close the loop with some final thoughts on how we can move this...

Having looked ways we can truly serve the needs of our team members with each of the first three behavioral styles - DRIVEN, INSPIRING, and SUPPORTIVE - to this point, let’s close the loop with the final 25% of the population; the ones who tend to be Reserved and Task-Oriented. Please...

When Cindy and I work with teams on building stronger and more effective communication into their cultures, The Model of Human Behavior is one of the tools we share because it provides a simple and extremely practical approach that can be implemented right away. As we do this, we emphasize that...

As we’ve discussed leading up to this point, becoming an effective servant leader certainly involves exemplifying several specific characteristics but even those can be interpreted quite differently depending on the behavioral and communication style of the individual we’re attempting...

I remember seeing a Marriott commercial a while back that closed by saying something along the lines of “we treat our guests like we’d want to be treated.” Ties right in with what nearly all of us know as The Golden Rule, huh? Around that same time, a friend of mine had shared...

With a solid foundation of Defining Servant Leadership in place, we can now focus our attention on making sure we’re serving the team we’re leading in a way that really matters to them! This WILL NOT be a one-size-fits-all approach…

Before we start down that path though,...