Once we’ve been intentional about creating a culture of top-down leadership that provides effective communication on an ongoing basis and we’ve worked to minimize the profitability that’s killed by high voluntary turnover and ongoing recruiting, the next - but certainly no less...

As I emphasized before, I’ve never met someone with any real level of leadership responsibility who didn’t have far more things on their to-do list than they had time for in a given day. That seems to be a given if we’re going to wear a leadership hat - or maybe it should be a...

With a clear picture in your mind of someone you know who always says “I’ll get back to you on that” but rarely does, and a firm understanding for the importance of being responsive as a leader, let’s consider one of the biggest challenges I hear from folks with leadership...

I’ll say it again, we don’t necessarily need to have every answer but we do need to respond! If we’re not willing to at least acknowledge the questions, issues, or even outreach of the folks on our teams, should we really expect them to consider us as their leaders? This is...

It can be frustrating enough when we hear “I’ll get back to you on that” from a friend or family member who we know likely won’t follow through, but how much more frustrating is it when it happens with someone in a leadership role?

Let’s be honest, we hold the folks...