I doubt it would be very difficult to choose which management team you would have preferred working for, the one where everybody knows your name or the one where NOBODY seemed to care if you had a name, especially if all the other factors involved were about the same… Quite frankly,...
Earlier I mentioned starting what I thought would be a job to get me through college on March 12, 1996 and referenced how much that organization invested into the process of hiring 40 of the close to one thousand candidates who applied. What I didn’t share was how much of that investment...
On January 2, 1996, I had an epiphany! While scraping ice off the 2x4 purlins before nailing down roofing metal for the poultry house I was helping build, I realized that I didn’t want to make a living as a carpenter for the rest of my life. Truth be told, I didn’t really want to do...
So imagine you’re overseeing a team of folks with an incredibly high workload to produce for your customer and it seems like all you can get done is interview, hire, and train new employees. Some of the ones coming on board connect with the team and stick around but a high number never stay...
For the majority of folks who are investing their time into reading this, I’m guessing you need little additional convincing to ensure you’re being intentional about addressing each of the things that made the list of top reasons for turnover… But at some point in time, each of...
Once we’ve worked through an employee turnover calculation and developed a turnover meaning that focuses on the part that’s killing our profitability, it’s time to get serious about identifying the causes! If we want to get a handle on the cost of high turnover, specifically the...
Consider the 17 hours of downtime due to clarifying communications that SIS International Research study cited as an average weekly loss for companies with 100 employees. After spending close to two decades in a manufacturing environment, I see a lot through that lens. To me, that downtime...
Learning that it took ten full years to make a change within Chick-fil-A that, al least from the outside looking in, seemed like something fairly simple, I’m guessing you’re on the same page with me as to why we cannot expect to say anything just once and get our entire team on the...
There are so many ways that effective top down leadership can reduce and even eliminate the profitability killers in our businesses, and we’ll start unpacking some simple strategies for dealing several of the highest risk areas soon, but one way we can ensure we achieve the best possible...
As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I...
Several years ago, I asked a client who was struggling to attract and retain good team members why they treated their customers so well but didn’t extend that same treatment to their employees. The owner of the company told me that it was because he paid his employees to do what he told...
When I searched the phrase “results of combining leadership and management” the vast majority of the results I found were articles comparing and contrasting the two. While I make it a point to be as loud as I possibly can in emphasizing that adding manager to a title does not...
