Why the Mismatch?

The things we learn by asking our team members the right questions, and actually investing the time to listen to their replies, and by intentionally observing their behaviors provide a tremendous framework for understanding what makes them tick - even with the occasional mismatch between what...

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Becoming a Trained Observer

I frequently reference the time where I was responsible for the behavior-based safety process in the manufacturing facility I worked for locally, as well as the support I provided other sites across North America, but I don’t think I’ve ever shared much about my initial exposure to...

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Are We Asking the Right Questions?

When we’ve been intentional about really listening to what our team members share with us, there’s generally no shortage of information to process. The key is often in sifting through it all to find the pieces that matter most; to them as individuals as well as for us to understand...

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Are We Really Listening?

OK, it’s time for complete transparency… How often have you asked someone how they’re doing and prayed their response was limited to just one word? So maybe you didn’t come to a complete stop and get done on one knee, but I’m guessing you’ve definitely had a...

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Listen to (and Watch) What They’re Telling You

If we’re interested in attracting the best of the best to be part of (and stick with) our team, it will most certainly not be (just) about the pay - regardless of what any internet troll says, who’d rather whine about what he’s owed instead earning it for himself. Just like you...

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Pay + Purpose = Profit, and Even Better Pay

I remember the first time an engineer showed up at the press I was operating to perform a time study. I was terrified! I hadn’t been with the organization very long and had to work as hard as I possibly could just to hit my daily efficiency numbers. I was convinced that this spelled the end...

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Purpose Can Be Powerful, But It Won’t Replace Pay

I hope I’ve done a reasonable job of making a case for why it ain’t (just) about the pay and how important it is for all of us to be a part of something that matters. A strong purpose is absolutely critical; for our organizations, for us as leaders, and for each member of our teams!...

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Helping Someone Connect with a Purpose Requires Competency

If we truly want to help our team members feel like they’re part of something that matters, developing solid relationships by connecting on common ground can provide a great foundation. This isn’t some theory I read in a book, it’s something I saw a few managers demonstrate and...

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Being Part of Something that Matters

I can’t think of anyone I know who doesn’t want to be part of something that matters, something bigger than themselves. We can all think of folks who believe they’re owed something, and say they work harder just as soon as they’re paid what they deserve, but I’m...

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Great People Are Drawn to a Definite Purpose

Have you ever seen a professional sports team that’s absolutely stacked with talent but rarely, if ever, wins a championship? The older I get, the less I can tolerate the ever-increasing nonsense that’s seemed to have taken over professional sports so I can’t speak in much...

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It Ain’t (Just) About the Pay; Purpose Matters!

Now that we’ve worked through a big-picture idea covering the importance of leading with a clear purpose and some very specific steps we can take to paint a clear picture of the purpose our organization is striving to achieve, all while staying dialed in our own definite purpose as we push...

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An Atmosphere Based on Purpose

Today, Cindy and I have the pleasure of working closely with several organizations where the leaders have created the kind of atmosphere in their respective teams where each member understands the purpose they’re working to achieve and how their daily responsibilities connect with their...

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