Clear Instructions to Finish What They Started

As we look at this group that represents the final 25% of our equation, it’s unlikely that quality will be the issue. The folks with this Reserved and Task-Oriented behavioral style are very CONSCIENTIOUS about performing everything they do with accuracy and precision. The work that they do nearly always follows a very organized process.

That said, their CAUTIOUS approach can sometimes cause them to put too much time into an amount of detail that may not be necessary. Where the DRIVEN folks we looked at as we started this process are more likely to charge forward toward the finish line without bothering to read the instructions (yep, that’s me…), our CONTEMPLATIVE team members tend to process all the information they can get their hands on before moving forward…

Regardless of the issue we need to address with someone who’s primary style is more CAREFUL, we should be prepared to provide them with very clear instructions on what needs to be done in...

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I Appreciate You and I’d Like to Help You

Now that we’ve covered some things we can do to apply The Platinum Rule when we have those candid conversations with our folks who have those first two primary communication styles, our more Outgoing and Fast-Paced team members, we’re doing to need to dial it down a bit as we prepare to chat with this next group. In case you didn’t notice, I was very intentional about using an exclamation point in the subject line of the last post, You’re Amazing and You Can Be Even Better!... I’m being equally intentional by NOT using one in today’s subject. 

In situations where we need to provide the “Alliance Feedback” (like Jeff Henderson suggested in Know What You’re FOR) with our Reserved friends, it’s extremely important for us to manage our pace and be sure our tone is geared to their SUPPORTIVE nature. With this group that represents around 35% of the population typically being a bit more SHY than most everyone else...

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You’re Amazing! And You Can Be Even Better!

As we move from the DRIVEN folks we looked at last time who only make up about 10% of the population to this next group who are just as Fast-Paced and make up around 30% of everyone we’ll ever interact with, there are some very key differences we need to consider as we prepare to have a candid conversation!

While the individuals with the last primary behavioral style we looked at tend to lock onto the task at hand, our more INTERACTIVE team members will typically be more focused on the people who are involved than just what needs to be done. Their INFLUENTIAL nature is great for rallying the team together, but it can also lead them to get INVOLVED in more things that could ever possibly have time to see through.

This INSPIRING group loves to be in the spotlight any time they have a chance, and the perceptive their team members have of them is extremely important to them! While they truly feed off INITIATING fun activities for the groups they’re a part of, looking bad in...

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You Always Knew Where You Stood...

It was probably 2003 or 2004, when I was walking through a fairly secluded part of the facility I worked in and a friend pulled me aside to ask “Was that guy who just came through that Terry guy? I hear he’s a real &#%[email protected]!” I confirmed that it had indeed been Terry and asked what the issue was. Terry and I, along with a few other safety team members, were doing a walk-through of that entire area to identify at-risk behaviors with hopes of addressing them and preventing potential injuries. He told me that Terry had gotten on him about not wearing safety glasses, something that was in fact required in the area where he was working.

Later that morning, I was able to catch up with Terry to get his version of the story. Terry explained that the fellow who stopped me, a long term employee and all around great guy, was fastening a banding strap around a box and had his safety glasses resting on top of his head. Terry simply tapped the side of his own safety glasses as...

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But I Don’t Even Smoke?

A little over twenty years ago, a friend of mine was promoted from his role as a machine operator in the department we worked in to supervising that same department on an off shift. In those days, even the night shift crew had a ton of seniority and experience. That company had a much deserved reputation for being one of the best employers in the area… I had been there for two years or so and was still one of the newest people in the building!

While nearly everyone had significant experience, I’m not suggesting that everyone was actively engaged and working to exceed expectations like we’ve been discussing through the last few posts… In fact, one of the most senior guys on the shift, although being a true master of his craft, was about as actively disengaged as anyone I’ve ever seen!

Let’s pretend his name was Tim… Tim was a smoker. Before I move on, this isn’t meant as a shot at anyone who smokes - it’s just the story I...

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Attack the Issue, Love the Person!

We’ve been looking at different scenarios where team members aren’t performing to the level they’re capable, whether that be through their words or their deeds. In some cases, it can be very intentional. But there are certainly times where they’re just not aware that more is needed. 

For the most part, supervisors, and owners have great relationships with the people around them. That’s how it really should be, right! Solid relationships lead to long term working relationships, but that can also make it pretty tough to have a candid conversation… That said, not addressing a situation can lead to all kinds of yucky business down the road!

One of the fundamentals I learned early on with behavior-based safety, more specifically when addressing at-risk behavior with a peer, was to be very intentional about pointing out the potential for injury from that behavior and be very careful not to question their ability or intent in the process....

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Authority or Influence?

In early 2001, I read a book by John Maxwell and Jim Dornan called Becoming a Person of Influence. One of the most significant things I remember from the first time going through that book was how John shared that so many of the folks he interacted with who were serving at high levels of their respective organizations seemed to have very little interest any what he was teaching about leadership but those same folks were devouring what he was putting out on developing influence. As executives and upper level managers, they were often of the opinion that they were already leaders so why waste their time learning any more about that. Many of them did, however, recognize a need for learning how they could develop more influence with the individuals reporting to them…

That explanation was the first time I recall John making the statement that “Leadership is influence. Nothing more, nothing less.”

As I was reading that book, fresh off reading The 21 Irrefutable Laws of...

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Doing It and Making Sure It’s Done Are Two Very Different Things!

In the last blog, I shared a story with you that still makes me squirm a bit. It seemed like every minute of every day was packed as full as I could possibly handle. From the time I walked in my office, usually around 6a, until I left for the evening around 6:30 or 7p, I ran as hard as I could and usually scarfed down some leftovers at my desk while catching up on voicemails or emails… It was nuts!

Clearing those time and attendance system exceptions weren’t necessarily my responsibility but addressing any given one of them was far faster than taking the time to fix what was essentially broken in the process. I’ll re-emphasize what I closed that last blog with: I didn’t discipline myself to invest enough time into fixing that process so I found myself losing exponentially more time each week patching it because I thought doing it right once would be more than I could handle. Ugh!!!

In that scenario, I didn’t have anyone else that I could pass any of...

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