Leadership Misunderstood

Before jumping into the meat and potatoes of some of the most common misunderstanding Cindy and I run into when working to build better leaders in the teams we serve - leadership myths if you will - I want to share a special invitation with you to join us at 3pm on Friday, December 8 where...

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Meeting (& Exceeding) Expectations Drives Results

The cost of confusion hits our bottom line(s) in so many ways; increased downtime clarifying details, quality errors (regardless of our industry or process), delayed deliveries, and even lost customers. All of those things kill profitability! When we think about the statement I shared previously...

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Confusion Causes Trouble!

Communication, good or bad, doesn’t just impact relationships - and the buy-in and employee engagement that tie directly to those relationships - it also fuels the fire when it comes to whether or not our team members are clear on what action they should be taking… When there’s...

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