Whether it’s been through the customized approach to Developing Effective Trainers that I just explained or any of the other resources that Cindy and I have developed to helping leaders address the things that are killing profitability in their businesses or teams, we’ve always worked...

Setting crystal-clear objectives for the changed behaviors we need to see after training and the results those behaviors should be yielding is certainly critical but stopping there will still leave quite a bit of profitability left unclaimed! A stark reality every leader will need to face is that...