The Right Tool(s) for the Job

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even...

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Quiet Quitting: How to Prevent It

Now that we have a foundation for what the real issue is, rather than getting caught up in the recent hype, and we’ve looked at who’s to blame - or more importantly, who’s behavior we can actually control on any given day - let’s tie all this together with some specific...

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Equal Opportunities or Equitable Opportunities?

So what if that burnout we so often hear about really is a result of being uninspired rather than just plain tired? What can we do as a leader to provide our team members with what they need to find true fulfillment in what may seem like such a mundane routine? Quite frankly, that conversation...

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Burnout: Are They Tired or Just Not Inspired?

Since looking at Who’s to Blame last time, my mom shared something she had just seen on Dr. Phil where he suggested that quiet quitting was a societal issue largely caused by lack of initiative on the employees’ part. I usually attempt to be fairly mild and respectful with my language...

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Employees Quiet Quitting - Who’s to Blame?

There’s certainly a lot of hype around it currently, but I maintain that quiet quitting is no new issue - even though I’ve never seen anyone seem to care the least bit about it until just recently! With hopes that you’re tracking with me on the importance of EARNING engagement...

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Quiet Quitting: An Epidemic, a BuzzWord, or a Cop-Out?

I’ve been seeing the term Quiet Quitting more and more over the last few months. To be very clear, I’ve never been one to jump on many bandwagons. This catchphrase was definitely one that got me to scowl more than a few times! And in complete transparency, I just haven’t been...

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Discretionary Effort & Individual Performance

But Wes, you’re not hearing me… It’s just not in the budget and that’s just the way it goes with turnover, we’ve got to keep our focus on doing the work that pays the bills! I know that feeling all too well… Heck, that was the reality I lived with every day...

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Something You Just Can’t Buy

In addition to showing humility to every individual on the teams we lead in a way that exemplifies just how much we truly value them as individuals, we need to do everything in our power to earn something from them that can never be bought…

For more than twenty years now, I’ve heard...

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Size (of the Stage) Doesn’t Matter!

Let’s go back to that less than engaging experience I mentioned before where a fellow not named Bret Michaels soured my opinion of every bit of music he and his band had put out during their entire career… He and his band released an EP and five full studio albums before 1983 &...

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Now Serving… Wait a Minute, Who are We Serving?

Periodically, a parade of managers would gather around those nifty bulletin boards I mentioned last time and they’d expect the area lead person to give them a run down of everything that was plotted on all the charts they were supposed to be updating each hour. In the cases where the lead...

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Everyone’s Favorite Radio Station

So here’s the reality of it all… All the profit in the world, even when it’s a direct result of building a positive work environment, won’t be what motivates our team members - especially if we’re trying to hang onto every stinking penny of it - unless we can...

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What Signs are You Watching For?

Creating an atmosphere where our team members don’t throw up when they think about working for us involves more than just avoiding the urge to be an insufferable jerk by demoralizing everyone we manage and yelling louder when they don’t heed our every command. There might not be cause...

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