Organizations of all sizes invest significant amounts of time, money, and energy on improving their processes with hopes of becoming more profitable. Sometimes this is based on a goal of becoming best-in-class but sometimes it is just to stay competitive with customers or in attracting talent. All too often though, the things that can have the most immediate impact on profitability (as well as the lives of everyone involved) are overlooked or completely written off because those things are considered to be intangible… What are those things? Those are the skills needed to build an organizational culture that produces world class results and make the best people in your respective industry beg to be part of your team! Those skills tie back to a word that’s frequently misused; leadership…