Clear Expectations Remove Excuses & Increase Profit

If we wanna stop leaving all that profit on the table, we’ve got to take action. The hard part though, as I just shared, often boils down to what we can or cannot dedicate our resources to - or at least that’s what I hear from folks in leadership roles quite frequently. If we only had...

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What Leaders Can Do To EARN Engagement

I wrapped up last time by mentioning that we’d soon work through some “simple things” that we can each do to EARN engagement from the teams we’re leading, and more specifically, some actual steps we can take to put those things into practice. Here’s the thing: just...

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Developing a Strong Recruiting Pipeline

Any way we slice it, recruiting great candidates to join our team comes with a price tag! When we’re forced to recruit constantly because the business is growing, it’s hard enough - especially in a world where those great candidates are hard to come by… But if our voluntary...

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The First Job of a Leader

Long before we started our leadership development business nearly a decade ago, a friend shared a struggle earlier in their career with defining reality, as a leader and owner of their quite successful organization.

As John started his story, he shared how throughout history, it has proven that...

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The Extended Reach of Turnover Costs

The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor...

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Something to Strive For

As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I...

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Combining Leadership & Management

When I searched the phrase “results of combining leadership and management” the vast majority of the results I found were articles comparing and contrasting the two. While I make it a point to be as loud as I possibly can in emphasizing that adding manager to a title does not...

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The Wrong Focus

Over the last several years, I’ve seen more and more references - through basically every media channel I pay any attention to with ties to the overall workforce - to the importance of soft skills. More often than not though, these references are generalizations tied to manager and...

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Can You See the Big Picture?

Even when we begin to recognize what’s killing our profitability, start to dial in on the right prescription for addressing it, and come up with some simple solutions that can have a strong impact, we’ll miss capturing a significant amount of our best potential results if we allow our...

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If You Expect Them to Follow, You Better Lead!

In many cases, the team members within an organization will indeed follow the leader because, at least for the most part, people do what people see… I’ve seen that hold true in companies with world class performance and I’ve seen it in places that were struggling to stay...

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A Leader’s First Customer

I believe making responsiveness a priority is considerably easier when we understand just how much impact it has. Think about it, would you even consider not responding to a customer or client who represents tens of thousands in profit for your company? I’d guess most of us would put our...

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No Good Deed…

Near the end of a recent lesson in our Leading At The Next Level program, I shared something I had found in a Bloomberg.com article that ties right in with what the point we closed with last time; career advancement is not a one-size-fits-all proposition!

Certain jobs attract people with...

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